Customer Supply Chain Analyst

Stanley Black & Decker • Towson, MD

2d • Hybrid

About The Position

Customer Supply Chain Analyst Make A Difference For Those Who Make The World™ Come Build the World with Us It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Customer Supply Chain Analyst, you’ll be part of our Americas Supply Chain team as a hybrid employee who is responsible for driving operational excellence in customer-facing supply chain processes. This role manages backorder reporting, promotional execution, compliance mitigation, and supports key forecasting and reporting initiatives to ensure high service levels and strong commercial alignment.

Requirements

• BA/BS Degree in Supply Chain Management, Business Management, Operations Mgt, or related required
• 3-5 years Customer Operations, Supply Chain experience.
• Solid computer proficiency (Microsoft Office, SAP, ASI400/INFOR, Excel, Business Warehouse)
• Effective communication skills, both written and verbal required
• Willingness to learn
• Ability to analyze and problem- solve
• Time Management

Responsibilities

• Maintain Customer Scorecards to achieve KPIs (OTIF, SL, Compliance)
• Lead customer-facing meetings to address supply chain and program topics.
• Generate and review MPR (Monthly Performance Review) reports.
• Conduct forecast accuracy reviews and cost-to-serve projects.
• Communicate SKU transitions to customers and sales teams.
• Responsible for tracking and reporting Supply Chain Customer Compliance and developing processes to mitigate compliance fines.

Benefits

• You’ll receive a competitive salary and a great benefits plan, including: Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
• You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level