Supply Chain Business Process Analyst Intern

Intuitive Surgical • Sunnyvale, CA

28d

About The Position

Primary Function of Position Help build the platforms and processes that connect Intuitive with its suppliers. As the company grows, we're investing in how buyers, planners, and suppliers work together so our teams get the right parts at the right time. This role supports the Supply Chain Center of Excellence (COE) - the group that analyzes how our supply chain works today and designs better ways of working for the future. The Supply Chain Business Process Analyst Intern will map supplier and buyer workflows, document core processes, and gather customer feedback from internal teams and suppliers. Your work will strengthen our operational clarity and help lay the groundwork for improved supplier collaboration and scalable knowledge systems.

Requirements

• Strong analytical skills; ability to organize information, map processes, and summarize findings clearly.
• Proficiency with Excel; familiarity with data visualization tools (Tableau, Power BI) a plus.
• Clear, concise verbal and written communication.
• Ability to work independently with good follow-through, even when information is incomplete.
• Interest in supply chain operations, process improvement, or business systems.
• Strong curiosity and willingness to learn how complex workflows operate in a regulated environment.
• Current enrollment in a Supply Chain, Industrial Engineering, Business, MIS, Analytics, or related degree-seeking program at the Bachelor's level.

Nice To Haves

• Foundational coursework or exposure to supply chain, operations, data analysis, or process mapping
• Experience with process documentation, SOP writing, or workflow mapping.
• Familiarity with ERP or supply chain systems (SAP, Agile PLM, Coupa, etc.).
• Experience with Confluence, Visio, Lucidchart, or similar documentation tools.
• Exposure to UX concepts or customer research methods (helpful but not required).
• Basic SQL or Tableau skills.

Responsibilities

• Map current buyer-supplier workflows (email, portal, PO confirmation paths) and document supplier collaboration touchpoints.
• Support readiness work for Supplier Collaboration Transformation, including workflow mapping and a light supplier capability survey.
• Develop clear, concise process documentation, SOP drafts, and process maps aligned with COE standards.
• Build and organize Confluence pages to improve structure, accessibility, and consistency of COE knowledge.
• Support customer-voice activities by coordinating buyer/manager/supplier interviews, capturing notes, and summarizing themes.
• Consolidate customer feedback into a structured "Voice of Customer Insights" summary to inform future COE roadmap work.
• Assist with basic data pulls and simple analytics (Excel/Tableau) to support workflow mapping and documentation clarity.
• Partner with COE team members (analysts, managers) to validate draft documentation, refine process maps, and ensure accuracy.

What This Job Offers

• Career Level: Intern
• Industry: Miscellaneous Manufacturing
• Number of Employees: 1-10 employees