Supply Chain Business Analyst

General Motors•Warren, MI

20h•Hybrid

About The Position

General Motors is seeking a Supply Chain Business Analyst to join the GPSC Customer Care and Aftersales (CCA) Supplier Management team in Warren, MI. This role is pivotal in driving supplier collaboration, system governance, and process innovation across GM’s global supply chain. The ideal candidate will bring strong analytical, communication, and project management skills, with a passion for solving complex supply chain challenges and deploying new technologies. As a Business Analyst, you will lead cross-functional initiatives to enhance Global Supply Chain, improve supply chain efficiency, and strengthen communication across teams—driving greater alignment, cohesion, and business impact. You’ll serve as a liaison between business and IT, manage system governance, identify and implement business process changes and efficiencies, and drive long-term projects to completion—on time and within budget—delivering new business functionality and measurable improvements. The ideal candidate will work efficiently with internal and external teams and stakeholders.

Requirements

3+ years of exp in Supply Chain or Data Analytics
Bachelors degree required
Skilled in SQL, Power BI, Cognos, Microsoft Access, and Databricks
High analytical capability and proficiency in MS Office Suite
Proven ability to lead long-term projects and deliver results
Knowledge of Supply Chain strategies and theories
Experience with supplier performance metrics, transitions, and issue resolution
Ability to manage timelines, resources, and stakeholder expectations
Experience with tools like MS Project, Smartsheet, or similar
Strong problem-solving skills and analytical abilities
Demonstrated success as a change agent driving innovation and process transformation
Proven ability to own the outcome and work with urgency to deliver business results in an accelerated time-frame
Strong oral and written communication and interpersonal skills

Nice To Haves

Experience with EDI troubleshooting and system testing
Experience with COGNOS development and advanced data mining
Expertise in dashboard creation and cloud-based analytics platforms like Databricks
Proficiency in Microsoft Access, SQL, and data visualization tools (Power BI, Tableau)
Knowledge of GPSC and CCA processes, Engineering Change, and new, current, and past model follow-up
Experience with CCA systems (IMS, SSCP, SPOC, GPCT) and data lakes (ATDS, BPS, CCA/DA, EUC)
Hands-on experience with SSCP and CCA data lakes
Practical experience with additional CCA systems including GPCT, SPOC, Horizon
Knowledge of other CCA systems such as PAL, Mercia, etc
Established ability to work with cloud-based unified analytics platforms such as Databricks, Dremio, Snowflake, Google BigQuery, or Microsoft Azure Synapse
Ability to perform ad hoc data draws and custom reporting
Familiarity with continuous improvement methodologies such as Lean, Six Sigma, OpEx
Strong project ownership and ability to execute long-term initiatives with measurable impact

Responsibilities

Lead supplier onboarding, scorecard management, and system access governance
Manage supplier settings (lead times, shutdown dates) and cost recovery processes
Analyze workflows, document SOPs, and implement process improvements using applying continuous improvement methodologies driving operational excellence
Partner with IT and IT facing resources on system development, testing, deployment, and training
Troubleshoot system issues and create help desk tickets
Develop dashboards and reports using Power BI, Cognos, SQL, and Excel
Analyze data for improved decision making
Perform ad hoc data draws and custom reporting
Lead cross-functional projects and collaborate with Engineering, Quality, and Operations
Resolve supplier backorders, past dues, and capacity constraints through creative solutions
Summarizing and communicating critical issues and resolutions to leadership