Supplier Engagement Specialist

Healthcare Workforce Logistics•North Miami, FL

65d•Remote

About The Position

Overview: Who We Are HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chains, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies. Our workforce solutions deliver results that lower overall costs, produce higher-quality staff, and increase visibility into overall labor activity and metrics. Through proprietary next-generation technology and customizable MSP services, HWL delivers a vendor-neutral Total Talent Acquisition solution that lowers overall labor costs while reducing administrative burden. HWL achieves remarkable success by forging deep partnerships founded on integrity, accountability, and trust. Our company welcomes innovative thinkers who desire to work with a team that consistently displays kindness and empathy and promotes individual and collective growth. POSITION PURPOSE: The Supplier Engagement Specialist is responsible for fostering strong, collaborative relationships with partnering vendors and agencies to support HWL's Client programs across Nursing, Allied, Non-Clinical, Physician, and Provider staffing. This role ensures vendors are aligned with client goals, delivering qualified candidates in a timely manner, and contributing to overall program success. The Specialist supports the Supplier Engagement Director by executing engagement strategies, facilitating communication, and driving initiatives that enhance supplier experience, compliance, and performance. The Supplier Engagement Specialist serves as a key point of contact for HWL's Supplier Engagement team and will need to be able to build and maintain strong relationships with a wide variety of people, internally and externally.

Requirements

Associate or bachelor's Degree.
All candidates must be able to fulfill E-verify requirements.
Understanding of healthcare staffing & fulfillment process & supplier relations.
3+ years of experience in vendor management, client services, or healthcare staffing preferred.
Strong communication, interpersonal, presentation and organizational skills.
Proficiency in Excel, reporting tools, and CRM/VMS and AI systems.
Ability to analyze data and present insights clearly.
Service-oriented mindset with a focus on relationship building.
Comfortable working in a fast-paced, collaborative environment.
Strong customer service and public relations.
Able to work well independently and in a team environment.
Attention to detail and solid organizational skills.
Analytical and problem-solving skills.
Promotes goodwill and a positive image of the Company.
Strong time management skills.
Current industry knowledge.
Coordinates activities effectively with stakeholders.

Nice To Haves

Experience with CRM or vendor management systems preferred.
Familiarity with healthcare staffing segments (Nursing, Allied, Non-Clinical, Physician & Provider) is a plus.

Responsibilities

Serve as a key liaison between HWL's Supplier Engagement team and vendor partners.
Monitor and report on supplier performance using KPIs and SLAs (e.g., fill rates, submission declines, cancellations).
Analyze vendor trends and provide actionable insights to leadership.
Maintain accurate documentation of supplier communications and updates. (e.g., communication/meeting logs, contact workbook updates).
Communicate urgent market needs and program priorities to vendors.
Prepare and present quarterly supplier activity audits and scorecard reviews.
Coordinate quarterly review schedules for top-performing suppliers.
Assist in organizing Supplier Summits, including communications and materials.
Collaborate with Account Managers to identify areas for supplier improvement.
Develop and distribute vendor surveys; analyze and present findings.
Generate targeted vendor lists based on region, specialty, or service line.
Promote a positive supplier experience to foster program advocacy.
Track and communicate supplier wins and concerns to stakeholders.
Monitor and respond to inquiries in the supplier email inbox.
Attend supplier meetings to address performance, engagement, and compliance.
Communicate agency contact updates to Divisional Leadership and Account Management team, and/or additional departments as needed.
Communicate urgent market needs to suppliers to meet the overall goal of the Client's program.
Prepare quarterly Supplier/Program activity audits and present to leadership.
Manage Supplier Engagement Director schedule for quarterly scorecard reviews with top 25 suppliers (NANC) and top 10 suppliers (Physician and Provider).
Prepare quarterly activity reports for NANC agency scorecard reviews (e.g., submission decline, pre-start cancellations, early terminations).
Assist in organizing Supplier Summits - communicating invitations to agencies, collaborating on material, and participating in summits.
Work with each Account Manager to obtain understanding of day-to-day process and areas to improve with suppliers.
Create/communicate vendor/agency surveys as necessary, collecting/presenting responses.
Export focused vendor lists, filtered according to request (e.g., region/states, service lines, job groups, specialties).
Promote a positive supplier experience to foster program advocacy. Assist with collection of concerns/wins so feedback can be provided to all stakeholders.
Attend supplier meetings to address concerns, review performance, and support engagement.
Perform other duties as assigned.
Attends meetings as required (both virtually and/or in-person as required). Examples include mandatory internal meetings as needed and required, as often as monthly or quarterly, in-person meetings with clients, conferences, events, seminars, etc.