Supplier Enablement Relationship Manager

US Bank • Minneapolis, MN

51d • Hybrid

About The Position

The U.S. Bank Virtual Pay Team is seeking a dedicated and detail-oriented individual to join its ranks. This role is designed for someone looking to make a significant impact within the financial services sector, specifically in the arena of merchant services and business-to-business (B2B) payment solutions. As an integral member of the team, you will play a vital role in driving the adoption of virtual credit cards by suppliers, enhancing payment processes, and ensuring a seamless experience for our clients. This position is well-suited for professionals who possess a blend of customer service acumen, sales skills, and technical expertise, and who are eager to represent U.S. Bank's standards of excellence.

Requirements

• Education: Bachelor's degree or equivalent work experience.
• Experience: Five or more years of sales experience within the financial services or merchant services industry.
• Experience: Three or more years of supplier enablement/relationship management experience within the financial services or merchant services industry.

Nice To Haves

• Communication: Strong verbal, written, and interpersonal communication skills. Ability to articulate complex ideas simply and persuasively to a wide audience.
• Customer Relations: Proven customer service and relationship management skills, including the tact and knowledge necessary to assist suppliers and buyers to facilitate frictionless payments.
• Telephone Etiquette: Excellent telephone skills, including active listening, demonstrating courtesy, empathy, and accuracy in all communications.
• Operational Knowledge: Thorough understanding of relevant operational processes, procedures, and company products/services. Need to understand the Account Receivables processes while providing virtual card solutions that solve pain points.
• Sales Skills: Demonstrated sales abilities, with experience in persuading and converting prospects.
• Merchant Processing: Basic understanding of merchant processing and payment systems.
• Technical Proficiency: Proficient in navigating relevant computer systems, including Microsoft Office Suite. Ability to adapt quickly to new technologies and platforms.
• Analytical Skills: Strong analytical and problem-solving abilities, with a track record of managing multiple tasks, projects, and deadlines simultaneously.
• Client-Facing Experience: Experience in managing client expectations and delivering positive client experiences in a professional environment.
• Presentation Skills: Soft presentation skills are preferred, enabling you to articulate strategies, successes, and process flows to clients with clarity and confidence.

Responsibilities

• Outbound Supplier Engagement: May, initiate and conduct outbound calls to large suppliers on behalf of our clients, with the aim of encouraging them to accept virtual credit cards as a preferred form of payment. Articulate the advantages of virtual credit card solutions in a clear, compelling manner, addressing any questions or concerns that may arise.
• Education and Advocacy: Serve as a knowledgeable resource to suppliers, explaining the operational and strategic benefits of virtual card payments. Highlight increased efficiency, security, and the streamlined nature of virtual transactions in the B2B space.
• Service Excellence: Maintain high levels of client and supplier satisfaction by responding promptly and accurately to inquiries, troubleshooting issues, and providing thorough follow-up. Track the outcomes of outreach efforts and produce regular reports on results and trends.
• Multi-Channel Communication: Perform customer contact through both telephone and email, tailoring your approach to meet the preferences and needs of each supplier or client. Demonstrate exemplary listening skills, courtesy, empathy, and accuracy in every interaction.
• Cross-Functional Collaboration: Coordinate with various internal teams to ensure service consistency and the achievement of organizational objectives. Collaborate on projects as needed, contributing insights and feedback to optimize processes and enhance products.
• Reporting and Analysis: Provide detailed reporting on outreach results, client feedback, and supplier responses. Analyze data to identify patterns, challenges, and opportunities for improvement.
• Project Support: Take on additional projects assigned, demonstrating flexibility and a proactive approach to problem-solving and improving supplier acceptance of card products.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees