Supplier Relationship Manager

Western Governors University • Salt Lake City, UT

11d • Onsite

About The Position

Ready to build strong partnerships and drive supplier excellence? Join us and help shape strategic partnership and transformation initiatives that deliver measurable impact across the organization. About the Supplier Relationship Management Team Our Supplier Relationship Management team plays a critical role in ensuring operational excellence and strategic alignment across the enterprise. We partner with internal stakeholders and external suppliers to deliver high-quality services, optimize performance, and enable innovation. By fostering collaboration and driving accountability, we create value that supports organizational goals and enhances stakeholder satisfaction. The Role: Supplier Relationship Manager You'll lead the oversight of critical third-party relationships, driving supplier performance and strategic sourcing initiatives that support WGU’s mission. You’ll collaborate across the organization to ensure supplier partnerships deliver exceptional value, innovation, and alignment with our long-term goals.

Requirements

• Bachelor’s Degree in a related field
• 7 years of experience managing key, complex third-party supplier relationships
• Experience with managed service agreements and supplier performance analytics

Nice To Haves

• Master’s Degree in a related field
• Experience in higher education
• Experience in lieu of education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Responsibilities

• Lead the full lifecycle management of complex supplier relationships, ensuring performance and accountability
• Define and monitor KPIs, service levels, and deliverables to uphold WGU’s standards of quality and timeliness
• Collaborate cross-functionally to align supplier strategies with organizational needs and transformation goals
• Identify and mitigate supplier-related risks that could impact business continuity, reputation, or security
• Use data-driven insights to recommend improvements and resolve supplier challenges
• Champion change management processes that enhance supplier operations and internal collaboration
• Conduct regular supplier business reviews and ensure compliance with internal policies and procedures

Benefits

• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level