Supplier Billing Technician

Dow•Freeport, TX

2d•Onsite

About The Position

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com. About You and this Role Dow has an opportunity for a Supplier Billing Technician located in Freeport, Texas. The Supplier Billing Technician facilitates and expedites the Freeport vendor payment process from invoice to payment receipt, primarily focusing on the labor recharging (CATS) and Service Entry Sheets (SES) process in SAP and AES. The employee has the central responsibility for process success, working across many site roles and functions to troubleshoot payment errors/delays, identify corrections, and communicate status and/or action needed to stakeholders.

Requirements

A minimum of a high school diploma or equivalent.
A minimum of two years of related experience.
Must have a current, valid US Driver’s License.
A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Nice To Haves

Working knowledge of the following software and systems: SAP, Business Warehouse, Excel, Word, Outlook, Purchasing systems.
Experience with billing and Purchase Order (PO) practices.
Communication: Effectively communicates billing status, issues, and required actions with suppliers and internal stakeholders.
Problem Solving: Analyzes billing data to identify root causes and resolve payment delays and system errors.
Reporting Tools: Creates and runs SAP Business Warehouse and Excel reports to support billing analysis and reconciliation.
Detail Oriented: Ensures accuracy in invoices, time entries, and system data to prevent payment issues.
Business Management: Manages multiple suppliers and billing processes within procure‑to‑pay and maintenance workflows.

Responsibilities

Technician is responsible for multiple suppliers, ensuring billing and error corrections are current and resolving any issues causing delays.
Analyzes AES32/SES/ CATS data and identifies discrepancies.
Determines and defines course of action to correct AES/SES/CATS issues
Notifies Contract Administrator when supplier billing is delayed and works with Contract Admin and supplier to facilitate catch-up (issues with Plant Maintenance Orders (PMOs), Purchase Orders (POs), incorrect invoice, time allocation delays, etc.)
Facilitates supplier training on process and error handling.
Modifies supplier training and process to fit the skillsets/needs of the supplier timekeeping staff.
Troubleshoots and corrects all supplier billing errors caused by Dow
Analyzes and corrects pending payments from supplier Aging reports, working with Sourcing.
Creates and runs Business Warehouse reports to analyze process data
Runs data extracts to assist supplier payment reconciliation
Facilitate system rejections in AES/SAP by working between the plant rep and the vendor for a resolution.
Understands Global Maintenance Work Process (GMWP), Procure to Pay (P2P), Sourcing, and supplier roles as they relate to the billing/payment processes
Recognizes and communicates when role responsibilities are not being met.

Benefits

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only).
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
On-site fitness facilities to help stay healthy and active (availability varies depending on location).
Employee discounts for online shopping, cinema tickets, gym memberships and more.
Additionally, some of our locations might offer:
Transportation allowance (availability varies depending on location)
Meal subsidiaries/vouchers (availability varies depending on location)
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)