Supervisory Librarian - Internal Applicants Only

SLC Public Library•Salt Lake City, UT

1d•Onsite

About The Position

The Supervisory Librarian provides leadership support in the department and supports the Manager in the day to day operations of the location, with a focus on employee experience, customer experience, and administrative tasks. Provides supervision to department staff and volunteers. This position will perform a variety of reference, readers advisory, programming, and outreach, with a focus on youth services.

Requirements

Completion of a Master’s Degree in Library and Information Science and previous library experience and 1 year of supervisory experience; an equivalent combination of education and experience which demonstrates general liberal arts background and knowledge will be considered.
Enthusiasm to work with the public and a solid foundation in good customer service skills.
Requires the ability to deal with people beyond giving and receiving of instructions. Must be adaptable to performing under stress and when confronted with emergency situations.
Working knowledge of personal computer software ( Windows, Microsoft Office, Internet Explorer, Google Chrome, Mozilla Firefox, and Adobe Reader) and hardware configurations and capabilities and typical maintenance process.
Excellent written and verbal communication skills, including presentation skills, ability to work with teams, and the ability to motivate and negotiate with people.
Experience working with ethnically and economically diverse groups.
Understanding of Equity, Diversity, Inclusion, and Belonging.
Intermediate knowledge of operating a computer and programs.
Experience with taking a leadership role on a workgroup or task force.
Experience in mentoring employees or volunteers.
Required to maintain professional knowledge and skills through reading professional journals, viewing related webinars, attending training or professional conferences.
Ability to work days, nights or weekends as scheduled.
If travel is required for library purposes must have transportation. If using personal vehicle must maintain state required insurance.

Nice To Haves

Spanish language and/or other non- English language skills.
Experience with library operations, programs and services.
Experience with library policies and procedures
Experience with library computer systems, databases, software and commonly used technology and applications.
Experience working with youth and families

Responsibilities

Leadership and supervision. Creates department schedules and backfills daily vacancies, supervises staff and/or volunteer programs at the location. Performs timesheet approval. Will be Librarian-in-Charge as scheduled. Take responsibilities of Acting Manager in manager’s absence.
High quality customer service. Works with staff to ensure the Library is providing high quality customer service to library patrons. This could include responding to patron inquiries, providing reference and instruction, and interpreting Library rules, policies and procedures to the public. Interacts with patrons in person, by telephone and electronically. May be called upon to handle difficult patron interactions or solve customer service problems requiring the intervention of a supervisor. Assists patrons with the use of computers and technology. Excels in serving a socio-economic diverse population.
Programming and outreach. Under the supervision of the designated program or service coordinator, creates and delivers high quality library programs and outreach services to community members. May require knowledge of specialized areas of the department or branch collection, services or programs.
Committees and workgroups. Takes on a leadership role when participating in committees or workgroups on activities outlined in the strategic goals. Collaborates with Service Coordinators, committee members, managers and staff to ensure community and department/branch needs are being met through committee work.
Collection maintenance. Oversees the health of assigned collection. Makes suggestions for additional materials for the collection. Determines items for removal and replacement.
Reference and Readers’ Advisory. Provides in depth reference and instruction to patrons. Maintains advanced knowledge of Library resources and trends to provide suggestions that match patron interest.
Create and maintain displays. May create and maintain library displays. This may include the use of library materials, art, bulletin boards, graphics and/or other objects.
Facility/Location Management. Assist the manager to assure that the library facility and equipment are in good working condition. Identifies and recommends potential location improvements. Resolves or reports maintenance problems. In absence of the manager, oversees opening and closing duties including securing the building or location.
Working relationships. Fosters good working relationships with diverse people including staff, patrons, volunteers, vendors and community partners. Accepts and completes assignments from the manager or other Library staff in a professional and timely manner.
De-escalation and conflict resolution. Uses strategies, such as purposeful actions, verbal communications, and body language, to calm potentially volatile situations. Prioritizes staff and patron safety in every situation. Identifies, understands and addresses conflict in a positive and constructive way.
Training. Shares the responsibility for training department staff on all aspects of service, outreach, and policy and procedures. Trains and mentors staff to provide quality customer service. May be asked to do system-wide training.
Change Management. Effectively leads change, helping staff to develop agility and resilience, connect with a vision, and work collaboratively in a continually changing environment.
Project Management. May perform a leadership role in the creation and execution of substantial library projects while working with Library teams.