Operations Specialist - INTERNAL APPLICANTS ONLY

Core Transit • Gypsum, CO

10h • $39

About The Position

This position is a hybrid position, combining the duties of a Core Transit dispatcher as well as the road supervisor responsibilities. Supervises daily transit operations to ensure safe, friendly, and efficient delivery of transit services, including oversight of day-to-day scheduling, routing, bus operators, and equipment. Maximizes resources to ensure smooth and efficient delivery of transit services throughout Eagle County. This position exercises a high degree of independence and discretion to resolve challenging operational issues in real time and in accordance with federal, state, and local regulations. Serves as a first point of contact for passengers and the general public for transit-related questions and information.

Requirements

• Awareness of occupational hazards and safety practices and procedures.
• Familiarity with principles and techniques for motivating and supervising the work of others.
• Familiarity with transit system operating rules and regulations.
• Understands principles, practices, rules, and regulations of Federal and State agencies as they pertain to hours of service, drug and alcohol use and testing, and ADA service.
• Knowledge of transit system routes and schedules, as well as State, County, and local area geography; location of major activity centers and services.
• Knowledge of Core Transit, Eagle County, State, and Federal principles, practices, rules, and regulations of transit operations.
• Understands occupational hazards and safety practices and procedures.
• Ability to communicate effectively, both orally and in writing.
• Ability to accurately maintain reports and records.
• Significant ability to concentrate and pay close attention to detail.
• Ability to ascertain where any route will be at any given time and how all routes intersect and relate to each other
• Experience: 1 year in transportation required.
• Leadership: Ability to manage teams and resolve conflicts; supervisory experience preferred.
• Education: High school diploma required.
• Certifications: Must currently possess a CDL
• A pre-employment drug screening is required for this position. Drug and alcohol testing guidelines as set forth by the US Department of Transportation and Federal Transit Administration will be followed during the employment period.
• Currently Employed by Core Transit.
• Ability to travel to our other locations Avon, Vail, Leadville as needed.
• Mobility: This position requires the ability to sit for extended periods at a desk, as well as the ability to stand, walk, climb on and off buses, and move around transit facilities and work sites.
• Lifting & Carrying: Must be able to lift and carry up to 25 pounds occasionally (e.g., training materials, equipment, or supplies).
• Driving: Must be able to safely operate a transit bus and other company vehicles as needed for training, evaluations, and inspections.
• Vision: Requires close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus to monitor training sessions, observe operator performance, and review documents/screens.
• Hearing & Speaking: Must be able to communicate clearly and effectively in person, over the phone, and via radio systems. This includes the ability to hear and respond to emergency situations, alarms, and standard vehicle noises.

Responsibilities

• Provides effective leadership for bus operators in support of our daily transit service, including supervision of up to 30 transit employees at any one time.
• Responsible for overseeing complex daily operations including coordination of work shift assignments, daily schedules, availability of safe and well-maintained equipment, and responsiveness to daily issues.
• Travels all areas of the bus system to assess the condition of roads and bus stops/shelters. Proactively identifies hazards and traffic issues and relays this information to those who may be impacted.
• Responsible for resolving problems in the field such as route deviation, passenger issues, customer conflict, breakdowns, bus exchanges, and accidents. Communicates with management staff regarding these issues and their resolution as appropriate.
• Has direct contact with operators during routes to assist with driver requests. Conducts field inspections as necessary.
• Leads, instructs and directs in areas of safe driving practices and customer service.
• Monitors each employee’s daily work and coordinates activities to ensure that work is performed efficiently and according to appropriate guidelines and procedures.
• Leads, coaches, and mentors transit operators.
• First point of contact for assessing operator fitness for duty in accordance with DOT regulations and standards, including DOT regulations for drug and alcohol testing.
• Maintains effective working relationships with employees, members of the general public, and local government agencies/officials throughout the service area.
• Maintains awareness of the location of all fleet vehicles and communicates with Fleet Asset Supervisor and maintenance providers as necessary.
• Analyzes ridership, scheduling, and route trends and regularly relays this information to the Operations & Demand Response Supervisor. Assists with development of future schedules and route construction.
• Investigates passenger complaints and accidents involving transit vehicles. Ensures that appropriate information is compiled and assists vehicle operators in preparation of accident reports. Verifies that all paperwork submitted is fully compliant including but not limited to accident and incident reports. Works with local law enforcement at accident/incident scenes to ensure accurate transfer of information and clearance.
• Coordinates the administering of drug and alcohol testing in the event of an accident, incident, or reasonable suspicion as required by federal and Core Transit guidelines.
• Provides information to other departments, agencies, and the general public regarding route, traffic, and policy changes.
• May fill in to cover shifts, runs, or other positions as necessary to ensure continual operations of the system.
• Responsible for overseeing the availability of safe well-maintained equipment; this may require performing minor repairs to buses/bus equipment including but not limited to destination signs, headlights, wipers and mirrors.
• Observes safety and security procedures, uses equipment and materials safely, and reports potentially unsafe conditions.
• Serves the community by demonstrating Core Transit mission and core values and following relevant policies and procedures.
• Other duties as assigned

Benefits

• Four Weeks of Paid Vacation and Holiday Schedule: Start with four weeks of vacation and enjoy a holiday schedule with double-time pay for any holidays worked.
• Comprehensive Benefits Package: Take advantage of free medical, dental, and vision options, plus up to a 10% retirement match for your future.
• Career Growth in a Thriving Industry: Be a part of a growing field with plenty of opportunity and community support!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED