View Job description for Supervisor, Writing & AI Literacy Services
About The Position
If you love mentoring others, championing student growth, building high-performing teams, and staying at the forefront of writing and AI innovation, you will love leading CWI’s Writing & AI Literacy Center. In this dynamic, hands-on leadership role, you’ll oversee daily center operations, recruit and develop talented consultants, collaborate with faculty across the College, and model exceptional 1:1 writing and AI literacy support. You’ll use data to drive decisions, launch impactful initiatives, and help shape services that empower students to succeed in an evolving academic and technological landscape while working directly with students to make a measurable difference. Why Join CWI? At the College of Western Idaho (CWI), you will work in a dynamic, collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the efficiency of the institution. Position Summary: CWI’s Writing Center & AI Literacy Center is committed to making a positive impact in students’ lives, and the Supervisor is a crucial member of the department’s role in providing college-wide services in writing, language and literacy acquisition, and AI literacy advancement. Reporting to the department head, this role serves a primary leadership responsibility in overseeing day-to-day operations of the Center and ensuring students receive high-quality support. The supervisor manages schedules, coordinates all staffing coverage, and plays a key role in recruiting, hiring, training, and evaluating consultants. The supervisor also launches and supports projects and initiatives throughout the department, ensuring timely delivery of outcomes. Additionally, the Supervisor collaborates with faculty and staff across CWI to further the Center’s mission and evolve our services. In tandem with these management and leadership functions, this role prioritizes student support directly by serving as a model consultant in supporting students directly through 1:1 sessions and workshops, maximizing impact, and striving for continuous improvement as an expert in consultation work.
Requirements
- Bachelor's degree in English, Writing, or related field OR associate’s degree in English, Writing or related field with two years of experience directly in the writing center industry.
- Two years of experience providing consulting, teaching, or tutoring support in writing or comparable contexts. (Note: the experience required for the associate’s degree may apply to this qualification.)
- Two years of experience in a leadership role that involves supervising or managing a team, as well as project management.
- Completion of fundamental writing & AI literacy consultant training courses within one month of hire.
- Superior communication and customer service skills in a diverse, multicultural environment.
- Proficient in digital literacy skills, including word processing, database, and spreadsheet programs.
- Maintains strong skills in organization, accountability, and adaptability.
- Possesses an AI-inclusive mindset and a commitment to upskilling students in core AI competencies.
- CRLA Level 1 certification (in hand or obtained within one year after hire date).
- Ability to work 19.5 hours per week.
Responsibilities
- Lead and Oversee Center Operations Manage daily Center operations, ensuring adequate coverage and troubleshooting support.
- Maintain staff schedules, monitor timesheets, and oversee administrative processes.
- Provide customer service and general office support via phone, email, and in person.
- Maintain clear, consistent communication across required platforms.
- Assist leadership in managing operational and staffing budgets.
- Supervise, Develop, and Support Staff Recruit, hire, train, evaluate, and monitor consultant staff performance.
- Develop and deliver training, professional development, and mentorship opportunities.
- Ensure staff compliance with data collection and reporting standards.
- Foster strong, collaborative working relationships across teams.
- Advance Student Success Through Direct Services and Collaboration Provide writing, AI literacy, and language acquisition support through 1:1 consultations, workshops, and group sessions.
- Coordinate and deliver workshops, presentations, and events that increase student access and engagement.
- Develop materials, resources, and structured session plans to strengthen student-consultant relationships.
- Collaborate with faculty and campus partners to implement strategies that improve student success.
- Coordinate efforts across core service functions to advance collective student support services.
- Assess Impact and Drive Continuous Improvement Conduct evaluations and monitor assessments to measure impact on student engagement and academic outcomes.
- Lead data collection, reporting, and analysis to support data-informed decision-making.
- Compile research and insights on trends in writing, AI technology, and language acquisition best practices.
- Identify and implement service improvements aligned with student needs and the Center’s mission.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
