Supervisor, Utility Services - (26-WS-813015-061)

DC Water•Washington, DC

5h•Hybrid

About The Position

The Supervisor, Utility Services supervises personnel and guides work processes, records management, data and technology integration, productivity and performance measures and evaluation, and logistical support for the water and sewer infrastructure repair and maintenance operations, work plans and program improvement efforts. Performs data evaluation, statistical analysis and directs the tracking, analyzing and reporting of work order activities for the purpose of documenting, evaluating, and reporting operational activities, including performance, productivity, cost of service, and work force utilization.

Requirements

Four (4) years of progressive experience in program and workflow development, data and process management, performance evaluation and QA/QC processes.
Bachelor's degree in Business Administration or Computer Science or related fields.
Advanced skills in records management, Access database applications, and GIS applications; experience in database-related activities, including developing, maintaining and documenting relational, SQL queries, data modeling, working with Open Database connectivity (ODBC) and developing new query tools.
Skill in planning and coordinating work requirements with internal work units and outside agencies, particularly DDOT by applying and interpreting applicable standards, requirements and specifications that are necessary to execute water and sewer infrastructure repairs and maintenance activities.
Strong supervisory, analytical, work planning, organizational, inter-agency liaison, conflict resolution and customer outreach skills. Ability to perform technical computations, analyze complex data, prepare plans and reports based on findings.
Excellent oral and written communication skills.
Office and field setting work environment.
Subject to indoor and outdoor environmental conditions that include exposure to extreme cold and/or hot temperatures.

Responsibilities

Directs the program management process for work planning, scheduling, and work coordination to support the Water and Sewer infrastructure repair and replacement projects and system rehabilitation efforts.
Serves as a DC Water liaison to DDOT in the coordination of permit applications and processing and other DDOT provisions that are required to initiate and execute water and sewer emergency repairs and system maintenance and rehabilitation projects in public space.
Plans, monitors, and coordinates activities involved with the planning, scheduling, replacement and maintenance of distribution system assets in Water, Sewer and Customer Services in addition to contracted services.
Participates in the identification, development and management of databases and record management systems based on business requirements.
Facilitates and supports the workflow standardization and Maximo integration efforts to link the Water and Sewer Operations into the enterprise records management system.
Guides the planning, qualifying, setting parameters, coordinating and scheduling infrastructure repair, replacement activities with various stakeholders, including customers, outside agencies and contractors facilitating business requirements, such as DDOT permits, utility marking and other preliminary activities.
Supports strategic planning and innovation activities by analyzing policy, business processes, conducting benchmarking and research activities, and making recommendations.
Participates in the development of analytical models and tools for tracking and evaluating work order records management systems, including data collection, data maintenance, and data analysis and reporting.
Provides logistical support for maintaining and reassessing data collection, analysis, and reporting requirements in various functional areas, including strategic planning, performance measurement, project management, work standardization and automation.
Evaluates business processes, workflows, policies and procedures and provides recommendations to enhance operations and customer services.
Performs data research, data analysis, quality assurance, review, and evaluation on water and sewer operations, assets and inventories.
Works with various business units, coordinating repair and maintenance activities and addressing business requirements. Performs QA/QC and statistical analysis and prepares a wide range of reports on operational and financial performance to meet reporting requirements requested by outside agencies, such as the Environmental Protection Agency, Fire and Emergency Medical Services, Department of Transportation and others, as well as for the purposes of evaluating and developing both short-term and long-term business plans.
Establishes and documents business processes, workflow, including data standards and procedures and definitions for the data dictionary.
Maintains and supports the Authority's records management systems and other databases that support the Water and Sewer infrastructure repair and maintenance operations, work management plans and program improvement efforts.
Works closely with IT project managers and programmers in applying effective systems and data models and designing and coding utilities.
Works across functional groups to address senior management information needs, develop a wide range of reports identifying and interpreting trends on distribution system assets, work performance, and operations.
Provides support to other DC Water branches/departments with data analyses, data extracts and queries related to water and sewer service assets.
Prepare performance data and evaluation reports, as well as routine and special reports as required.
Performs other duties and projects assigned at the discretion of the immediate supervisor.
Supervises employees; makes work assignments, sets priorities, interprets work orders, etc.
Establishes work performance standards, prepares written performance evaluations, and monitors employee code of conduct; recommends promotions, terminations, reassignments, disciplinary and other personnel actions.
Determines training needs, approvals and schedules leave.
Ensure that workers complete projects or assignments in a thorough and responsible manner.