Supervisor, Training Custom Pharmacy Solutions

Knipper•Lakeland, FL

13d•Onsite

About The Position

The Supervisor, Training Custom Pharmacy Solutions role plays a pivotal role in overseeing the daily operations of the Training team and ensuring high-quality instructional delivery within the organization. This position is responsible for coordinating training activities, assessing learning needs, designing and preparing training materials, and monitoring performance metrics to support business objectives. Partner with cross-functional teams to drive process improvements and respond to evolving training requirements. Additional duties include leading new client implementations, and upholding compliance with company policies and industry regulations. This role requires experience in training facilitation, a strong foundation in adult learning principles, and a proven track record of supervisory leadership. Integrity, teamwork, and a commitment to organizational values are essential qualities for success in this role. Onsite role based out of our Lakeland, Florida location

Requirements

Bachelor's Degree in related field preferred, or equivalent combination of education and experience
Three (3) years of work experience in related field and/or highly regulated environment
Two (2) years of demonstrated supervisory experience
Experience facilitating training, knowledge of adult learning principles, and curriculum planning & development
Quality monitoring/coaching experience in a customer service environment
Project management experience
Experience with HIPAA, PDMA, cGMP adverse events
Service oriented, focused on patient and partner needs
Strong time management skills for self and team
Excellent verbal, written, and interpersonal skills
Effective analytical, problem-solving, and organizational abilities
Initiative and commitment to team goals
Ability to prioritize under pressure and adapt to change
Strong computer and basic math skills

Nice To Haves

Experience using Articulate or similar content authoring tools strongly preferred
Pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office experience strongly preferred

Responsibilities

Lead and coordinate daily activities of the Training team and Subject Matter Expert partners.
Identify training needs and recommend impactful solutions.
Design engaging training materials and collaborate with client-facing teams.
Coach, motivate, and evaluate Trainer and Trainee performance; address performance issues proactively.
Incorporate dynamic learning practices and drive quality instructional delivery.
Partner cross-functionally to support process improvements and performance initiatives.
Track and analyze Key Performance Indicators (KPIs) to drive results and continuous improvement.
Prepare reports and audit compliance with SOPs.
Communicate updates and ensure teams are informed of changes, policies, and new programs.
Uphold confidentiality and promote teamwork, embodying the core CHART values in all trainees through daily interactions, guidance, and example-setting during work assignments.
Lead new client training initiatives from needs analysis through launch.
The above duties are meant to be representative of the position and not all-inclusive.