Supervisor Telephone Operators

Highmark Inc. • Erie, PA

49d

About The Position

GENERAL OVERVIEW: Supervises and evaluates telephone operators overseeing the day-to-day operations of the telephone office.

Requirements

• High school diploma or GED; or three to six months related experience and/or training; or equivalent combination of education and experience.
• 3-5 years' switchboard experience.

Nice To Haves

• Associate degree.
• Prior supervisory experience.
• Advanced communication courses or training.
• Knowledgeable in computer-based switchboard consoles.

Responsibilities

• Oversees and directs telephone operator staff ensuring service standards. Evaluates, trains, conducts performance evaluations and recommends/implements approved disciplinary action for all operators. Performs data back-up of AMTELCO system and emergency paging reports to ensure integrity. (50%)
• Maintains accurate on-call schedules for multi-physician practices and hospital personnel. (15%)
• Oversees departmental, employee and paging database ensuring accuracy and compliance with all hospital policies and established standards. (15%)
• Creates and monitors staff schedules ensuring proper coverage, approves and monitors time and attendance for staff. (10%)
• Responds to all requested emergency situations, directs all incoming/outgoing calls and pages appropriate personnel using established guidelines. (10%)
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees