Telephone Recruiter

New York Blood Center Enterprises • Providence, RI

5h • $18

About The Position

This position reports to the Telerecruitment Supervisor and Manager of Telerecruitment, and is ultimately responsible for securing appointments for the fixed sites. Performs daily telephone recruitment of past and potential blood donors--is accountable for achieving individual, department and company blood collection goals through efficient donor scheduling. Provides donor customer service—answers questions, comments and inquires maintaining excellent public relations through telephone, verbal and written communications. Educates donors concerning donating and eligibility criteria. Maintains accurate and updated donor data, ensures correct documentation, quality assurance, quality control, document accuracy and completeness, and follows procedures in accordance with standard operating procedures. Markets company-sponsored events to donors--giveaways, raffles, sponsor and community blood drives. Participates in department incentive programs.

Requirements

• High School diploma or general equivalency required.
• Must have the ability to deal effectively with a wide variety of people.
• Must have prior sales phone experience with above average close rates.
• Must be on time and dependable, committed and willing to work flexible hours including weekends.
• Must be goal-oriented, enthusiastic, self-motivated, a good listener, well organized and have the ability to work independently.
• Must be able to lift up to 25lbs.
• Some travel to blood drives and fixed sites may be required.
• Basic computer skills required.

Nice To Haves

• Ideal candidate would have prior experience working in a call center environment or setting.

Responsibilities

• Securing appointments for the fixed sites.
• Performing daily telephone recruitment of past and potential blood donors.
• Achieving individual, department and company blood collection goals through efficient donor scheduling.
• Providing donor customer service—answers questions, comments and inquires maintaining excellent public relations through telephone, verbal and written communications.
• Educating donors concerning donating and eligibility criteria.
• Maintaining accurate and updated donor data, ensures correct documentation, quality assurance, quality control, document accuracy and completeness, and follows procedures in accordance with standard operating procedures.
• Marketing company-sponsored events to donors--giveaways, raffles, sponsor and community blood drives.
• Participating in department incentive programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED