Supervisor - Telephone Office
About The Position
Provides work direction, education, orientation, training, and operational problem solving within the assigned Telephone Office work unit on a day-to-day basis. Assists Manager in developing and maintaining a customer-focused and efficient work unit that supports code team deployment along with follow-up, telephone operations and on call for departments throughout the establishment. Work unit is staffed 24-hours a day, seven-days a week. Communicates department policies and procedures and interprets departmental and institutional policies to staff. Assists in current technology that supports the maintenance and growth of progressive and efficiently organized work unit. Must be flexible to respond to changing priorities and handle changing workflow. Serves as a professional example and team leader to staff members working all shifts. Responsible for the development and management of productivity statistics to support staffing and works collaboratively with Manager in expense management of work unit. Employs and promotes the use of quality management tools to ensure continuous improvement of systems, customer service and operations of work unit. Manages performance of staff, coaching, training, corrective action and provides feedback as necessary. Assures that all staff are knowledgeable regarding codes and can perform these functions without assistance after proper training, keeping in mind the safety of our patients and staff.
Requirements
- Must be flexible to respond to changing priorities and handle changing workflow
- Keeping in mind the safety of our patients and staff
Responsibilities
- Provides work direction, education, orientation, training, and operational problem solving
- Assists Manager in developing and maintaining a customer-focused and efficient work unit
- Supports code team deployment along with follow-up, telephone operations and on call for departments
- Communicates department policies and procedures and interprets departmental and institutional policies to staff
- Assists in current technology that supports the maintenance and growth of progressive and efficiently organized work unit
- Serves as a professional example and team leader to staff members working all shifts
- Responsible for the development and management of productivity statistics to support staffing
- Works collaboratively with Manager in expense management of work unit
- Employs and promotes the use of quality management tools to ensure continuous improvement of systems, customer service and operations of work unit
- Manages performance of staff, coaching, training, corrective action and provides feedback as necessary
- Assures that all staff are knowledgeable regarding codes and can perform these functions without assistance after proper training
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
