Telephone Operator

Northwell Health • Valley Stream, NY

11d

About The Position

Answers and routes calls received by the Hospital's main telephone, paging and doctor's answering systems. Performs miscellaneous clerical and receptionist duties.

Requirements

• High School Diploma or equivalent, required.
• Ability to work additional shifts, as needed.
• Gracious manners, pleasant speaking voice, calm demeanor and the ability to work under stress, required.

Responsibilities

• Answers and routes calls received by the main telephone, paging and doctor's answering service systems.
• Provides patient information assistance to callers.
• Monitors all emergency alarms and dispatches appropriate response teams.
• Maintains appropriate logs and records.
• Greets visitors at front desk of hospital lobby.
• Directs visitors to their destination by providing verbal directions and handouts.Must be familiar with the physical layout of the hospital.
• Ensures transportation for patients to, from and within the System.
• Provides access to telephonic interpreter services for visitors and patients with limited English proficiency
• Performs related duties, as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees