Supervisor Systems

1-800-FLOWERS.COM, INC.•Medford, OR

9d•Onsite

About The Position

The Supervisor is accountable for daily execution across assigned work areas. This role leads hourly teams through department leadership, coordinating staffing and workflow across lines/areas to deliver safe, high-quality, and on-time performance. The Supervisor maintains an active floor presence, resolves operational issues, and ensures effective administrative oversight. Responsibilities include training employees on processes and procedures, maintaining accurate and timely records, documenting employee activities, completing performance reviews, and developing and coaching direct reports to meet company expectations.

Requirements

High school diploma or equivalent required; Associate's degree or relevant work experience preferred.
2–3 years of experience in a supervisory or leadership role preferred.
Demonstrated leadership ability, including providing constructive feedback and managing individual and team performance.
Strong written, verbal, and interpersonal communication skills.
Proficiency with computers and operational systems required.
Ability to lift, push, or pull up to 30 pounds.
Comfortable working in a production or warehouse environment with exposure to dust, food allergens, varying temperatures (including cold storage), loud noise levels, and occasional fumes or chemicals.
Flexibility to adapt to changing job assignments, schedules, and departmental needs; weekends and overtime may be required.
Ability to work in a safety-sensitive role, including compliance with pre-employment and ongoing drug testing.
Commitment to honest, respectful communication and adherence to company attendance standards.

Responsibilities

Owns daily staffing within assigned room/area(s). Moves labor, coordinates coverage, and responds to changing conditions.
Provides directions to Crew Leaders and Team Leaders. Confirms standard work is followed and that issues are escalated appropriately.
Maintains strong floor presence. Actively manages flow with focus on bottlenecks, WIP, labor balance, and overall efficiency.
Leads first-level response for issues. Works with direct reports and supporting teams to respond and escalate and supports root-cause thinking and supporting measures.
Owns required daily/weekly administrative routines such as production tracking, accuracy/completion of inputs, documentation, etc.
Provides performance coaching and feedback; delivers PDR (Personal Development Review) input and/or PDR delivery as defined by the site’s leadership model.
Initiates and documents corrective action (write-ups) and partners with HR and leadership. Escalates to Shift Supervisor as needed.
Enforces work safety, food safety/SQF, and sanitation requirements. Ensures hazards/near-misses are reported and addressed.
Participates in incident investigations and ensures investigation paperwork/reporting is completed with appropriate supervisor involvement.
Coordinates with Maintenance for equipment issues and ensures timely escalation when repairs impact flow.
Coordinates with Materials/Planning to ensure lines/areas have what they need.
Verifies timecards/timekeeping inputs and supports labor deployment decisions consistent with plan and staffing requirements.
Performs other duties as assigned.