Supervisor, Student Accounts

Houston Community College

About The Position

Responsible for overseeing and maintaining an efficient service operation of the Business Office(s) at assigned location. Supervises and trains all cashier personnel across the college. Assists the District Student Financial Services and Cashiering Operations Department in providing services to the students as it pertains to the students’ financial accounts. The position is usually under the administrative supervision by the College Operations Officer but functionally liable to the Director of Student Financial Services and Cashiering Operations Department in the District Office.

Requirements

Bachelor’s degree required
Associate’s degree plus 4 years directly related experience may be considered in lieu of required degree
3 years cashiering experience as a bank teller or retail sales clerk required
Valid Texas Driver License
MS Office Programs
Information Management Systems
Electronic Financial Management Software

Responsibilities

Hire, supervise, train, evaluate and manage Time & Labor activities – entering and approving time.
Supervise and monitor the handling of student tuition payments and other payments such as lease payments, p-card/t-card reimbursements, eagle print, library fees, etc. Provide support to students, faculty and staff regarding student balances and resolution of student concerns regarding their accounts.
Schedule staff to ensure office and Virtual Lobby is covered during advertised hours of operation and other hours as needed by other departments.
Supervise the handling of student calls and inquiries routed from various call centers.
Monitor and ensure all compliance standards, policies and procedures are followed at location site.
Support the handling of college photo ID at site (students, staff and contractors).
Record waivers in system.
Notify Director Financial Services/Bursar of missed armored car pick-ups or the need for rescheduling to meet operating demands.
Route student inquiries regarding student delinquent accounts, refunds, financial aid loans, scholarships and grants (G-code) and Bank Mobile transactions, that are unable to be resolved at assigned location, to District for analysis and resolution.
Coordinate with local IT Technicians and IT Security to ensure cashiering equipment has correct software and is functioning according to HCC standards.
Coordinate efforts in maintaining regulatory compliance of PCI-DSS (Payment Card Industry - Data Security Standard).
Generate reports as required by campus administration.