Supervisor, Steward (Full-Time; Days)

Harrah's Cherokee Casino Resort•Cherokee, NC

About The Position

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Supervisor, Steward DEPARTMENT: Employee Cafeteria, Banquet, Selu Garden Café, Gordon Ramsay, The Smokehouse Coop, Food Court, Guy Fieri GRADE/FLSA STATUS: S15—Exempt BADGE TYPE/COLOR: Key--Blue REPORTS TO: Executive Steward SUPERVISES: DR Senior Steward, Senior Steward, Steward JOB SUMMARY: The primary function of the Steward Supervisor is to assist with and adhere to casino/hotel specifications and standards in operating the dishwashing machine to wash designated restaurant, banquet and kitchen wares, clean and maintain kitchen lines and pantry areas. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist the Executive Steward and F&B management team in operations of Restaurants Ensure effective use of labor and manage productivity on an hourly basis Assist and adhere to department and company policies/procedures with labor standards and staffing schedules Assist and adhere to department Code Green F&B Audits Maintain cleanliness and organization of all kitchen areas and equipment Work on daily basis to improve stewarding efficiency, organization and work flow Assist Executive Steward with the inventory of all glass, silver, and china Assist in maintaining necessary inventories of kitchen cleaning products and equipment Responsible for completion of washing china, glassware, silverware, mopping and sweeping floors, and keeping work area clean and organized Responsible for the completion for the overall cleanliness of the floors as directed Actively involved in the completion of all daily tasks and duties Maintain all areas for a safe clean environment base on Health Department and internal standards Issue maintenance work orders on needed repairs Make routine inspections of stations to ensure proper setup, ample supplies and cleaning procedures in all areas are being followed Assist with the training of new team members Train food and beverage staff on chemical safety and proper ware washing procedures Ensure proper maintenance of dish machine Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy Ensure service recovery activities Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities Provide continuous positive coaching for development of employees and appropriate corrective action when necessary in conjunction with the Executive Steward Ensure timely and accurate performance appraisals and accurate work history entries Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Enforce all appearance and uniform guidelines Other duties as assigned Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values MINIMUM QUALIFICATIONS: High school diploma or GED required Six months to one year steward experience required One year supervisory experience required Serve Safe Certified Must demonstrate the following essential knowledge and skills: Knowledge of dish machine maintenance and chemical safety Speed and accuracy in order to maintain maximum efficiency Knowledge of sanitation standards and procedures Must possess strong interpersonal skills, public relations, and employee motivational skills Excellent oral and written communication skills Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Ability to handle multiple priorities in a fast-paced environment Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be physically mobile with reasonable accommodations Must be able to stoop, bend, kneel, crouch, reach, push and pull while performing kitchen duties Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to handle high stress in the work environment and turn stress into high energy Must be able to tolerate areas with high temperatures near dish machine and extreme cold temperatures in coolers and freezers Must be able to be on feet for 8 hour shift Must be able to lift and carry 50 pounds and be able to push an pull up to 300 pounds in a cart Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary 11.6.25

Requirements

High school diploma or GED required
Six months to one year steward experience required
One year supervisory experience required
Serve Safe Certified
Must demonstrate the following essential knowledge and skills: Knowledge of dish machine maintenance and chemical safety
Speed and accuracy in order to maintain maximum efficiency
Knowledge of sanitation standards and procedures
Must possess strong interpersonal skills, public relations, and employee motivational skills
Excellent oral and written communication skills
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Ability to handle multiple priorities in a fast-paced environment
Neat, professional appearance with excellent personal hygiene
Must be physically mobile with reasonable accommodations
Must be able to stoop, bend, kneel, crouch, reach, push and pull while performing kitchen duties
Must be able to respond to visual and aural cues
Must be able to read, write, speak and understand English
Must be able to handle high stress in the work environment and turn stress into high energy
Must be able to tolerate areas with high temperatures near dish machine and extreme cold temperatures in coolers and freezers
Must be able to be on feet for 8 hour shift
Must be able to lift and carry 50 pounds and be able to push an pull up to 300 pounds in a cart
Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
Must be able to work a flexible schedule including weekends, evenings and holidays

Responsibilities

Assist the Executive Steward and F&B management team in operations of Restaurants
Ensure effective use of labor and manage productivity on an hourly basis
Assist and adhere to department and company policies/procedures with labor standards and staffing schedules
Assist and adhere to department Code Green F&B Audits
Maintain cleanliness and organization of all kitchen areas and equipment
Work on daily basis to improve stewarding efficiency, organization and work flow
Assist Executive Steward with the inventory of all glass, silver, and china
Assist in maintaining necessary inventories of kitchen cleaning products and equipment
Responsible for completion of washing china, glassware, silverware, mopping and sweeping floors, and keeping work area clean and organized
Responsible for the completion for the overall cleanliness of the floors as directed
Actively involved in the completion of all daily tasks and duties
Maintain all areas for a safe clean environment base on Health Department and internal standards
Issue maintenance work orders on needed repairs
Make routine inspections of stations to ensure proper setup, ample supplies and cleaning procedures in all areas are being followed
Assist with the training of new team members
Train food and beverage staff on chemical safety and proper ware washing procedures
Ensure proper maintenance of dish machine
Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy
Ensure service recovery activities
Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities
Provide continuous positive coaching for development of employees and appropriate corrective action when necessary in conjunction with the Executive Steward
Ensure timely and accurate performance appraisals and accurate work history entries
Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
Enforce all appearance and uniform guidelines
Other duties as assigned
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values