Supervisor - Shared Services

Penske • Cumru Township, PA

8h • Onsite

About The Position

The Inbound Team Supervisor will lead a team of individuals who are responsible
for being the initial point of contact for all HR-related questions. The team
exists to support and help our associates as they navigate through the many
programs, policies, and benefits the company has to support them. HR-related
questions include healthcare, retirement, relocation, associate relations,
compensation, open positions, and leave of absence.
This role will supervise, train, coach, and motivate a staff of Inbound Team
associates. It will have responsibility for training the team to achieve high
standards and produce quality work, ensuring technology is utilized to optimize
processes, and that the team has all of the tools needed to perform efficiently
while providing an excellent customer experience. Excellent communication and
leadership skills are essential to the success of this role and the alignment of
the department and corporate goals.

This position will be based out of Penske’s corporate office located in Reading, PA, 75 miles northwest of Philadelphia. This is an office first position at least 4 days in office per week.

Responsibilities

• Lead daily operations of the inbound team including distribution of work, ensuring all tools and processes are functioning, guiding team members to resolve issues on the first call, and promoting behaviors that deliver an excellent customer experience
• This role will be responsible for the performance management, associate relations, and training of the inbound specialist. They will be required to maintain an environment where job satisfaction and associate engagement are high
• Consistent coaching through listening to phone calls, side-by-side, and providing feedback to Inbound Specialists, team, and manager
• Collaborate with the Manager and director to align the team with the department and corporate goals through training and process improvement
• Analyze reporting including department metrics, call data, and coaching.
• Other tasks and projects as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed