Shared Services Manager

Loenbro•Centennial, CO

14h•Onsite

About The Position

The Shared Services Manager is responsible for leading and optimizing centralized shared services functions that support multiple business units, with a primary focus on Human Resources transactional services. This role ensures consistent, compliant, and efficient service delivery across the enterprise by standardizing processes, managing service levels, and providing a single point of accountability for employee-facing services. The Shared Services Manager partners closely with business leaders and functional stakeholders while maintaining strong operational controls and a high standard of service.

Requirements

Bachelor’s degree or equivalent combination of education and progressive human resources experience.
5+ years of progressive experience HR operations, or operational management.
Experience with HRIS, ERP, and case management or service desk tools preferred.
Significant experience leading full-scope HR operations, talent acquisition, and learning and development functions
Demonstrated ability to partner with senior leaders and drive people strategies in complex, operational environments.
Proven leadership, communication, and organizational skills

Nice To Haves

Experience in construction, industrial services, manufacturing, or other field-based, multi-site organizations
Experience scaling people operations in a high-growth or acquisition-driven environment

Responsibilities

Design and maintain clear intake processes for Shared Services requests, including prioritization rules and service-level expectations.
Ensure leaders and employees understand how to engage Shared Services and what service levels to expect.
Oversee employee service desk and case management processes, serving as a single point of contact for employee inquiries.
Ensure all cases are tracked, resolved timely, and assigned clear ownership.
Maintain central ownership of HR policy administration, ensuring consistent interpretation, guidance, and application across the enterprise.
Ensure compliance with company policies, internal controls, and applicable federal, state, and local regulations.
Oversee maintenance of required employment, regulatory, and audit documentation to reduce legal and operational risk.
Support audits, reporting, and documentation requests as needed.
Identify and implement process improvements, automation, and efficiencies to improve service quality and reduce cost.
Partner with HR, Finance, IT, and other stakeholders on system implementations, enhancements, and data integrity initiatives.
Ensure accurate data management across HRIS, payroll, and related enterprise systems.
Provide leadership, direction, and coaching for HR Shared Services team, ensuring all team members have clearly defined goals and receive regular performance feedback.