Supervisor, SC Customer Service

GXO Logistics Inc.•Tracy, CA

35d

About The Position

At GXO Logistics, we're constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As the Supervisor, Supply Chain Customer Service, you'll be recruiting, selecting, training, and leading a team of dynamic customer service professionals. You know that a positive work environment creates happy employees, which boosts productivity and dedication. We look to you to champion GXO values, ensuring a differentiated and engaged workforce.

Requirements

2 years of relevant work experience
Experience with Microsoft Office

Nice To Haves

Bachelor's degree or equivalent combination of education and experience
2 years of supervisory or managerial experience
Knowledge of warehouse operations
Solid leadership skills
Exceptional customer service skills

Responsibilities

Establish, promote, and maintain a culture dedicated to exceptional customer service
Initiate hiring, promotion, transfer, and disciplinary action for staff
Model and inspire professional response and resolution to all customer inquiries and concerns regarding orders and shipments
Uphold and maintain adherence to company policies and procedures
Train and ensure proper utilization of warehouse management systems and maintain appropriate documentation