Customer Service Supervisor

Serenity Mental Health Centers • Lehi, UT

7d • Onsite

About The Position

Customer Service Supervisor – Mental Health Call Center
Location: Lehi, UT
Employment Type: Full-Time – ONSITE (Not Remote)
Lead a high-performing customer service team that serves as the first point of contact for patients seeking mental health care. As a Customer Service Supervisor, you’ll coach, support, and motivate your team while ensuring every caller feels heard, respected, and supported. No healthcare experience required — we provide training.
What You’ll Do
Supervise and support a customer service team in a call center environment
Coach team members through performance goals, accountability, and growth
Handle escalated calls with empathy and solutions-focused thinking
Use performance metrics to improve service quality and outcomes
Maintain high service standards that reflect Serenity’s patient-first mission

Requirements

• 1+ year of experience supervising customer service teams
• Strong communication, coaching, and decision-making skills
• Ability to stay calm, adaptable, and focused in a fast-paced environment
• Results-driven mindset with a commitment to continuous improvement
• Passion for helping both patients and teammates succeed

Nice To Haves

• Call center leadership experience
• Experience managing KPIs or service-level metrics
• Background in healthcare, behavioral health, or patient support

Responsibilities

• Supervise and support a customer service team in a call center environment
• Coach team members through performance goals, accountability, and growth
• Handle escalated calls with empathy and solutions-focused thinking
• Use performance metrics to improve service quality and outcomes
• Maintain high service standards that reflect Serenity’s patient-first mission

Benefits

• Competitive pay based on experience
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days + 10 paid holidays (15 PTO days after first year)
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed