Supervisor, RPO Support Services

AMN Healthcare•Dallas, TX

23h•$74,500 - $88,500

About The Position

The Supervisor, RPO Support Services, is a hands-on leader responsible for critical operational functions that enable the success of the RPO division. This role manages billing and commissions processes, oversees system administration for RPO platforms, and acts as a liaison between enterprise marketing and recruitment teams. The Supervisor drives process efficiency, ensures compliance, and fosters collaboration to support business growth and operational excellence.

Requirements

Ability to multi-task and prioritize in a fast-paced environment
Excellent verbal and written communication skills
Strong problem-solving and project management skills
Ability to develop and lead a team
Advanced proficiency in Microsoft Excel (pivot tables, reporting)
Familiarity with HR technology platforms and system administration
High School Diploma/GED required; Bachelor’s degree preferred
2–5 years of experience in operational support, billing, or commissions
Supervisory experience required

Nice To Haves

Exposure to recruiting operations or RPO environments preferred
Experience with billing, commissions, and system administration

Responsibilities

Lead and develop a small team (billing/commissions and sourcing/admin) to ensure accuracy, timeliness, and compliance in all financial and operational processes.
Oversee billing and commissions workflows, including pulling reports from Great People (transitioning to AMIE), validating data, and ensuring error-free invoicing and commission calculations.
Manage system administration for RPO technology platforms, including user access, configuration, troubleshooting, and partnering with IT and vendors for enhancements.
Act as the primary liaison between enterprise marketing and RPO recruitment teams to align campaigns, messaging, and candidate engagement strategies.
Interpret and communicate enterprise-wide goals and operational expectations to department leadership.
Analyze productivity reports and identify opportunities for improved efficiency and accuracy across billing, commissions, and system processes.
Implement process improvements and reporting dashboards (primarily in Excel) to support business objectives.
Promote strong internal and cross-functional communication and collaboration.
Drive operational projects, including onboarding new clients and aligning workflows with client-specific needs.
Serve as a “player-coach,” balancing leadership responsibilities with hands-on operational support.