Support Services Supervisor

Empress EMS•Poughkeepsie, NY

About The Position

In addition to carrying out the routine duties, the Lieutenant also serves as a Human Operations Leader in his/her EMS team, heavily focused on Key Performance Indicators. Utilizing this concept and recognizing that the most valuable resource is our providers we will utilize this initialism with the following definitions: Keep People Informed, Keep People Involved, Keep People Interested, and Keep People Inspired DUTIES AND RESPONSIBILITIES: Provide a positive example for field staff regarding work ethic, attitude, professional ethics, knowledge, and mutual respect Engage in thoughtful conversations with personnel on a daily basis Works additional shifts as needed on Transport and 911 units Recommend, and execute operational health and wellness programs based on personnel feedback Ensure that all policies and procedures are met Receive and stock deliveries Ensure adequate stock of medical supplies, office and building supplies at both main office and sub stations Process all invoices and forward to Division Director or designee(s) Analyze and adjust inventory levels Maintain logistics database Maintain oxygen master supply and ensure proper levels are maintained Assist in filling uniform orders and maintaining stock Ensure cleaning supplies are in stock and available to staff as needed Establish and maintain relationships with vendors Negotiate pricing with vendors outside of central ordering Notify appropriate personnel of supply shortages Ensure proper maintenance schedule for medical equipment Assist crews with turnout Assist in orientation of new hires Practice open, honest and direct communication with operations leadership team and personnel about people and operational issues while offering ideas and solutions Attend leadership and other company meetings All other duties as assigned QUALIFICATIONS: 3+ years volunteer or career EMS experience preferred 3+ years full time experience, or equivalent, as a NYS certified provider 1+ year uninterrupted employment with Empress 1+ year experience in purchasing preferred High School Diploma or GED Clean driving record and maintain a valid NYS Driver’s License Good written and verbal communication skills MINIMUM REQUIRMENTS: Ability to lift, carry, and balance up to 125 pounds (250 pounds with assistance) Working knowledge of EMS systems, private ambulance, and medical transportation Understands duties performed by a NYS EMT and/or Paramedic Strong communication skills with the ability to provide and receive constructive criticism and/or negative feedback Excellent documentation skills Basic computer proficiency required This job description is a summary of the essential duties, qualifications, and physical requirements of the position of Lieutenant. It does not include every situation and job responsibility that may occur at any time in the performance of normal duties.

Requirements

Ability to lift, carry, and balance up to 125 pounds (250 pounds with assistance)
Working knowledge of EMS systems, private ambulance, and medical transportation
Understands duties performed by a NYS EMT and/or Paramedic
Strong communication skills with the ability to provide and receive constructive criticism and/or negative feedback
Excellent documentation skills
Basic computer proficiency required
3+ years full time experience, or equivalent, as a NYS certified provider
1+ year uninterrupted employment with Empress
High School Diploma or GED
Clean driving record and maintain a valid NYS Driver’s License
Good written and verbal communication skills

Nice To Haves

3+ years volunteer or career EMS experience preferred
1+ year experience in purchasing preferred

Responsibilities

Provide a positive example for field staff regarding work ethic, attitude, professional ethics, knowledge, and mutual respect
Engage in thoughtful conversations with personnel on a daily basis
Works additional shifts as needed on Transport and 911 units
Recommend, and execute operational health and wellness programs based on personnel feedback
Ensure that all policies and procedures are met
Receive and stock deliveries
Ensure adequate stock of medical supplies, office and building supplies at both main office and sub stations
Process all invoices and forward to Division Director or designee(s)
Analyze and adjust inventory levels
Maintain logistics database
Maintain oxygen master supply and ensure proper levels are maintained
Assist in filling uniform orders and maintaining stock
Ensure cleaning supplies are in stock and available to staff as needed
Establish and maintain relationships with vendors
Negotiate pricing with vendors outside of central ordering
Notify appropriate personnel of supply shortages
Ensure proper maintenance schedule for medical equipment
Assist crews with turnout
Assist in orientation of new hires
Practice open, honest and direct communication with operations leadership team and personnel about people and operational issues while offering ideas and solutions
Attend leadership and other company meetings
All other duties as assigned