Supervisor, Records Team
About The Position
As a key member of Lyra's expanding Records Team, you will support and lead the release of information process, overseeing daily submissions from clients who are requesting copies of their health information. This full-time position supervises and mentors a team of contractors, ensuring strict adherence to HIPAA, 42 CFR Part 2, and all state/federal guidelines for client privacy and security when releasing Protected Health Information (PHI). You will assist in developing, documenting, and auditing standard operating procedures for existing and future workflows, serve as the primary escalation point for complex requests, and monitor departmental metrics to drive operational excellence.
Requirements
- A minimum of 5 years management experience in medical records or healthcare operations, specifically in Records Management.
- Proficiency in Google Suite.
- Prior experience in release of information and demonstrated ability to maintain confidentiality with sensitive information (e.g., protected health information, corporate records, personally identifiable information).
- Previous clerical or office experience is required, with 2+ years in Medical Records preferred.
- Proven ability in client/customer-facing communication, both real-time (phone and messaging) and written, with a professional and courteous demeanor.
- Ability to work autonomously while being a positive and collaborative team player.
- Experience with healthcare compliance.
Nice To Haves
- Experience in a digital start-up is a plus but not required
- Prior experience with Release of Information (ROI), particularly concerning mental health records.
- Experience with Salesforce CRM, Confluence, Jira, and Slack.
Responsibilities
- Supervise daily record request workflows, including processing, quality control, delivery, and reporting on disclosures and request status.
- Lead the Records Team contractors, setting daily priorities, monitoring performance, conducting regular check-ins, and ensuring adherence to company policies, quality standards, and service level agreements (SLAs).
- Acts as backup for the ROI Operations Manager, providing comprehensive operational oversight and maintaining continuity of critical functions, including staff management and project prioritization during the Managerâs absence.
- Serve as the primary mentor and trainer for new contractors joining the Records Team, ensuring rapid and comprehensive onboarding into all operational processes and compliance requirements.
- Drive operational excellence by proactively identifying and implementing process improvements that streamline workflows, reduce turnaround times, and enhance the overall efficiency of the Records Team.
- Maintain and update existing workflows, processes and resources, including internal knowledge management, as company needs evolve.
- Support the company's record life-cycle program, including policy and procedure review and compliance audits.
- Complete ad-hoc records requests and special projects as needed.
- Build strong cross-functional relationships to efficiently manage client and internal requests, anticipating needs and resolving potential roadblocks proactively.
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebrationâ¦and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
