Supervisor- Record Center

Access Information Management•Medford, OR

36d

About The Position

The Record Center Supervisor is the first line management position responsible for the direct leadership of our Record Center Specialists and typically solves problems as they relate to the day-to-day operational workflow. The Record Center Supervisor provides front line level leadership overall Record Center Operations processes and ensures day-to-day operations are executed with excellence.

Requirements

High School Diploma or equivalent required.
A minimum of 2 years of supervisory experience necessary including hiring, training, writing performance appraisals, administering the disciplinary process.
4-5 years of work experience in a team-oriented environment within a service industry required.
Strong communication skills, both oral and written.
Must possess basic computer skills.
Must have supervisory skills.
Strong attention to detail.
Strong customer service skills; values customers and communicates with them in a professional manner.
Ability to complete paperwork accurately and completely understand the importance of detail and accuracy.
Ability to work collaboratively in a team environment.
Ability to direct and lead others in a professional manner.
Ability to adhere to and enforce all security procedures.

Nice To Haves

2 year college degree preferred.

Responsibilities

Provide overall supervision and direction for the record center area, including hiring, training, and performance management of record center team members.
In conjunction with HR, conduct team member performance reviews.
Ensure consistent policy administration of record center personnel.
Counsel and guide team members in order to deliver high levels of customer service.
Schedule and expedite customer orders via the records center personnel.
Set up and monitor special projects and new customer programs.
Research and solve discrepancies related to the records center processes and assist the staff in resolving routine problems.
Interfacing and coordinating with other staff members with respect to new account set up, IS changes and issues, customer service issues, etc.
Preparing and processing necessary paperwork and monitoring the utilization, accuracy and procedural consistency of the computer system.
Researching and recommending improved workflow designs, space planning and operational procedures.
Ensure the work environment is safe and ensure that team members are adhering to safety procedures.
Participate in safety and security drills and advise the appropriate manager of any violations.
Know and understand defined role in the Company Disaster Recovery Plan.
Ensure all accidents and injuries are reported immediately to your supervisor.
Travel between facilities when necessary.
Comply with all company policies and procedures.
Other duties as assigned by Supervisor.