Supervisor, Provider Licensing

Teladoc Health

1d • $65,000 - $75,000 • Remote

About The Position

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Provider Licensing Supervisor is responsible for the day-to-day operations in managing a team of Licensing Coordinators. The Supervisor is also responsible for assisting in the development, implementation, enhancement and support of multiple process workflows, systems, and strategies. The Provider Licensing Supervisor is responsible for maintaining and reporting on team key performance indicators (KPIs) and service levels. They oversee daily operations of the Licensing Coordinators, monitoring activities to ensure they run efficiently and in compliance with state licensing board regulations and requirements. Additionally, they provide leadership, direction, coaching, recognition, motivation, and training to department personnel.

Requirements

• High school degree or equivalent required
• Functional knowledge of nationwide provider licensing processes
• Good diction, voice quality and clarity of speech
• Strong analytical and problem-solving skills
• Demonstrated ability to lead, coach, develop effective teams
• Experience and knowledge of healthcare terms, processes and procedures
• Strong verbal and written communication skills and effectively communicate to all levels of constituents, including constituents, providers, licensing boards, and senior management
• Must have strong organizational and customer service skills
• Proficient in MS Word, Excel, PowerPoint
• Strong attention to detail
• Possess the ability to work on multiple projects, define tasks and assign priority level

Nice To Haves

• Bachelor’s degree preferred
• 3-5 years’ experience in health care/managed care, preferred

Responsibilities

• Oversees the daily operations of the staff by: (35%) Oversee work distribution and assignments among the team. Approves timecards and requests for time off. Communicates operational changes and updates to team members. Leads, mentors, and motivates staff to cultivate a positive and productive workplace environment. Participates in selecting, hiring, onboarding, and training of staff.
• Oversees the volume of provider licensing efforts by: (40%) Assures the successful delivery of department KPIs. Provides support and guidance to cross-functional support staff. Monitors and reports licensing volumes and Service Levels to department leadership. Assists staff with challenges and problem solving in real time, acting as point of escalation for providers and liaison to address inter-departmental issues, engaging with key stakeholders as needed.
• Ensures outstanding service delivery quality and timeframes by: (20%) Conducts quality audits and provides employees with direct, positive and constructive feedback. Identifies opportunities and develops process improvement initiatives Receives and distributes changes to state regulations and requirements. Develops and implements job aids and training tools.
• Support other activities and projects as assigned (5%)

Benefits

• The base salary range for this position is $65,000 - $75,000.
• In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2026.
• We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time.
• You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED