Supervisor, Phlebotomy - UPMC Community Osteopathic

Pinnacle Health Systems•Harrisburg, PA

35d•Onsite

About The Position

UPMC Community Osteopathic is seeking a full-time Phlebotomy Supervisor to lead our clinical laboratory specimen procurement and client services team. This daylight-hour role, with occasional weekends, is ideal for candidates with experience in both inpatient and outpatient phlebotomy and prior leadership experience. In this role, you will provide day-to-day leadership to the team, ensuring efficient operations and a high level of patient satisfaction. You will manage staff schedules, provide hands-on support by covering duties as needed, and assist in planning, developing, and monitoring quality assurance initiatives that promote patient safety and excellence in care. At UPMC, you'll be part of a collaborative environment where your contributions directly impact patient outcomes and the community you serve. We offer a comprehensive benefits package designed to support your personal and professional growth. Make a meaningful difference in healthcare-apply today to grow your career with UPMC!

Requirements

High school diploma or equivalent.
Three years phlebotomy experience required.
Hospital phlebotomy experience preferred.
Medical terminology experience required.
Prior experience in roles emphasizing a customer service focus required.
Supervisory experience preferred.
Communication skills: Must possess good oral and written skills, must be able to communicate effectively with all age groups and populations of internal and external customers as well as co-workers both on the telephone and directly.
Computer/Typing skills: Knowledge of LIS computer information systems as related to specimen procurement processes and registration preferred.
Must become skilled in the use of LIS.
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal

Nice To Haves

Associate degree in laboratory sciences preferred.
Proficiency with Microsoft Office applications preferred.
Phlebotomy Technician (PBT(ASCP)) or MLT(ASCP) with significant phlebotomy experience or equivalent preferred.

Responsibilities

Maintain staff schedules to ensure coverage and meet patient care needs.
Collect specimens via venipuncture, heel stick, fingerstick, and other methods as required, including off-site collections, following proper patient identification procedures.
Train, orient, and evaluate new employees and students; administer corrective actions as needed.
Develop, maintain, and update specimen procurement policies, procedures, and quality initiatives to improve processes and customer satisfaction.
Demonstrate dependability, independent judgment, and professional accountability while prioritizing department needs.
Promote patient safety and provide clear instructions to patients on specimen collection procedures.
Interact courteously and professionally with all laboratory customers and respond promptly to inquiries.
Accurately register patient demographics and laboratory orders into information systems, ensuring data completeness.
Communicate unusual or problematic incidents to technical staff, supervisors, and pathologists.
Adhere to all laboratory and hospital policies regarding procedures, quality control, safety, compliance, and personnel.