Supervisor Pharmacy Technicians

Saint Elizabeth Medical Center•Florence, KY

17h

About The Position

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. The Pharmacy Technician Supervisor is responsible for overseeing the day-to-day operations of the pharmacy technician staff and ensuring efficient and effective operation of the pharmacy. This position directly supervises the pharmacy technicians daily workload, and plans, directs, and reviews the work assignments for each employee. The Pharmacy Technician Supervisor is accountable for managing the day-to-day activities of the technician staff, providing staff development, and evaluating the level of technician performance. The technician supervisor, under the supervision of a licensed pharmacist, will assist in the various activities of the pharmacy department. The technician supervisor functions in accordance with standard written procedures, guidelines and state and federal regulations. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Requirements

High school diploma or GED
Current National Pharmacy Certification (CPHT)
Kentucky Board of Pharmacy Registration
Demonstrates supervisory and coaching skills
Superior problem solving and critical thinking skills
Superior customer service and communication skills
Three years of healthcare experience

Responsibilities

Supervise the day-to-day operations of technician group of employees.
Hire, transfer, suspend, promote, discharge, assign, reward, discipline, direct associates, or adjust an associates concerns/complaints.
Under the direction of the Manager, provide input on how to a perform task and how to achieve the goals.
Delegate and check daily assignments.
Prioritize and delegate tasks and projects within the department.
Schedule appropriate coverage when necessary.
Provides ongoing oversight of daily technical functions addressing opportunities as they present themselves to assure that operational areas runs smoothly and the department meets demands for services in an accurate and timely manner.
Assures proper charge capture and accountability for budgeted revenue.
Create and supervise work schedules, vacation schedules, time off and overtime.
Develops and maintains the technician and extern schedule.
Responsible for overseeing the variances with the technician’s hours to minimize overtime while maintaining optimal patient care.
Assists with developing annual budget with a focus on technical hours and positions.
Reviews monthly DBVR and impact of staffing, overtime and scheduled time off.
Monitors, develops and maintains expenses within approved budgeted guidelines.
Coordinates and oversees all training and orientation for new technicians.
Verifies completion of their initial competency assessment to ensure work expectations are clearly identified.
Evaluates technician staff and recommends advancement to the various technician levels available based on performance and ICARE/AIDET.
Assures effective communication by conducting technician meetings on a bi-monthly basis by developing an agenda.
Responsible for written and verbal communications as needed.
Assessing and following up on issues appropriately with documentation as needed.
Maintains an “open door” policy to enhance communication.
Completes the management section on the annual technician performance appraisals.
Ensures completion of annual competency skills checklist to comply with training qualifications.
Maintains and updates the technicians/externs job descriptions as needed.
Maintains and updates technician component of pharmacy policies and Standard Operations procedures (SOP’s).
Acts as a member of the pharmacy leadership team and participates in huddles and meetings as required.
Performs other duties as assigned