Supervisor, People Services
About The Position
The People Services Supervisor leads a team of 5 Tier I People Services Specialists responsible for delivering exceptional HR support to associates, managers and the HR organization. This role oversees the Tier 1 team as they deliver front line HR support, onboarding processes, HR program execution, and other HR services ensuring compliant, efficient and above all, positive associate experiences. The Supervisor acts as an escalation point, drives process improvements, and partners with HR Centers of Excellence (COEs) and fellow support functions to optimize HR service delivery workflows. Location: This position is eligible for a hybrid schedule reporting to our Deerfield, IL office 3 days a week with flexibility for remote work on Mondays and Fridays.
Requirements
- 3+ years of HR experience, preferably within HR Operations in a shared services delivery model
- 1+ year of experience directly managing a team with demonstrated ability to effectively lead others (including providing coaching, feedback and development)
- Strong knowledge of core HR processes and HR program administration
- Intermediate skills using HR systems including HRIS and ATS systems (e.g. Workday, SmartRecruiter, Smartsheet or similar)
- Experience using Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
- Experience using cloud-based filesharing platforms (e.g. Box, OneDrive, SharePoint, Google Drive, or similar)
- Familiarity with compliance requirements (Examples: I-9 and E-Verify)
- Excellent communication and problem-solving skills
- Strong attention to detail and ability to prioritize in a fast-paced, evolving organization
Nice To Haves
- Bachelor's Degree in Human Resources Management or similar field
- Experience with ticket management systems and processes such as ServiceNow, Workday Help, or Jira Service Management
- SHRM-CP or PHR certification
Responsibilities
- Lead and develop a team of five People Services Specialists supporting applicants, future associates, associates, and the HR COEs
- Provide feedback, coaching, and guidance to ensure team alignment and performance
- Serve as an escalation point for complex onboarding, pre-employment, and AskHR inquiries
- Oversee requisition and offer letter creation, pre-employment screening, and onboarding processes
- Evaluate and develop continual improvements to the onboarding structure and rotational ownership model
- Partner with COEs to update onboarding materials semi-annually
- Oversee execution of HR programs including Tuition Reimbursement, Relocation, Referrals, employee recognition, and HR intranet content updates
- Monitor compliance for I-9 and E-Verify processes; develop and maintain governance standards
- Monitor AskHR (Jira) dashboards and responses; identify trends and drive efficiency improvements
- Ensure Tier 1 SOPs, working documents, and SmartSheets are accurate and updated
- Partner with HR Managers, COEs, and other support teams to identify and deliver process improvements and minimize escalations
- Ensure SLAs are met across Tier 1 activities
- Support, lead and/or oversee special projects as assigned
Benefits
- Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $70,000 USD - $110,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
- At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
