Supervisor - Pension Call Center (On-Site)

Northwest Administrators, Inc. • Seattle, WA

1d • Onsite

About The Position

The Pension Call Center Supervisor leads one team of many in the department. It’s a big department with multiple offices in several states including Washington, Oregon, California, Idaho and Nevada. It’s a great opportunity to take your previous supervisor, lead or training skills and develop them into something more challenging and rewarding.

Requirements

• Call Center Supervisor or lead; exp. w/remote workforce preferred
• Bachelor’s degree or equivalent combination of education and experience
• Partner & work effectively across all levels; Situational Leadership preferred
• Able to prioritize and understand importance of accurate and timely work
• Interpersonal and comm. skills, empathy and ability to listen to others
• You deliver customer support like you expect it; with excellence

Responsibilities

• Lead the phone bank and auditor team (15-18 employees) in a call center environment
• Supervise workflow, monitor quality and quantity standards within the department
• Provide ongoing training and coaching of staff to ensure work is completed
• Ensure that policies and procedures are consistently applied
• Utilize Global Navigator software to monitor and respond to incoming calls
• Analyze call center data for reporting purposes
• Responsible for hiring, performance reviews, timecards and disciplinary action
• Handle escalated participant inquiries

Benefits

• Excellent Medical, Dental (w/Ortho), Vision & Rx benefits, disability, life, and pet insurance
• Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
• Generous 401k plan with company base contribution & match
• Work-Life Balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level