Supervisor - Pension Call Center (On-Site)

Northwest Administrators • Seattle, WA

3d • Onsite

About The Position

Are you a leader who enjoys developing others to help them reach their full potential? Do you enjoy helping an organization reach and exceed its key performance indicators? If so, we think our supervisor position is a great opportunity for you. What you'll be doing... The Pension Call Center Supervisor leads one team of many in the department. It’s a big department with multiple offices in several states including Washington, Oregon, California, Idaho and Nevada. It’s a great opportunity to take your previous supervisor, lead or training skills and develop them into something more challenging and rewarding. Lead the phone bank and auditor team (15-18 employees) in a call center environment Supervise workflow, monitor quality and quantity standards within the department Provide ongoing training and coaching of staff to ensure work is completed Ensure that policies and procedures are consistently applied Utilize Global Navigator software to monitor and respond to incoming calls Analyze call center data for reporting purposes Responsible for hiring, performance reviews, timecards and disciplinary action Handle escalated participant inquiries Who we are... Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com) If hired, you can expect... Starting salary range of $6,498 - $8,792 per month. Pay is dependent on experience, skills, and qualifications Excellent Medical, Dental (w/Ortho), Vision & Rx benefits, disability, life, and pet insurance Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days) Generous 401k plan with company base contribution & match Work-Life Balance Equal Employment Opportunity NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [email protected] to request accommodation. Northwest Administrators Inc. | Privacy Policy (nwadmin.com)

Requirements

• Call Center Supervisor or lead; exp. w/remote workforce preferred
• Bachelor’s degree or equivalent combination of education and experience
• Partner & work effectively across all levels; Situational Leadership preferred
• Able to prioritize and understand importance of accurate and timely work
• Interpersonal and comm. skills, empathy and ability to listen to others

Responsibilities

• Lead the phone bank and auditor team (15-18 employees) in a call center environment
• Supervise workflow, monitor quality and quantity standards within the department
• Provide ongoing training and coaching of staff to ensure work is completed
• Ensure that policies and procedures are consistently applied
• Utilize Global Navigator software to monitor and respond to incoming calls
• Analyze call center data for reporting purposes
• Responsible for hiring, performance reviews, timecards and disciplinary action
• Handle escalated participant inquiries

Benefits

• Excellent Medical, Dental (w/Ortho), Vision & Rx benefits, disability, life, and pet insurance
• Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
• Generous 401k plan with company base contribution & match
• Work-Life Balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager