Supervisor, Patient Financial Services

Adventist Health•Portland, OR

34d•Remote

About The Position

This is a remote position supporting Adventist Health Portland. Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work. Job Summary: Oversees all functions within patient financial services department. Provides technical leadership while performing escalated or complex duties. Monitors department efficiencies and assumes responsibility for meeting departmental goals. Implements plans for improvement when needed. Maintains policies and procedures. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.

Requirements

Bachelor's Degree or equivalent combination of education/related experience: Required
Five years' patient financial services or medical revenue cycle department experience: Preferred

Nice To Haves

Master's Degree
Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association: Preferred

Responsibilities

Manages daily operations of patient financial services department.
Provides supervision and direction to patient financial services department staff.
Ensures compliance with Joint Commission, federal, state and other regulatory agencies related to patient financial services.
Supervises service-specific accounts receivable functions.
Monitors key performance metrics and drives performance to meet organizational benchmarks.
Reviews and approves all adjustments, bad debt or outside agency assignment placements and refunds to accounts according to authority level.
Owns escalation points as reported by team and patient office.
Conducts performance reviews and provides input on direct reports for human resource decisions such as hiring, promotions and disciplinary actions.
Participates in the development of employees.
Delegates the work appropriately, provides clear expectations and follows up to ensure progress and overcome roadblocks.
Identifies associates and team priorities based on business direction and adjusts when needed.
Leads by example and shares knowledge and experiences with associates and team.
Models a respectful work environment, creates accountability and recognizes accomplishments.
Provides timely feedback to encourage success and connects opportunities for associates' development.
Identifies top talent to achieve the desired results.
Promotes and builds a diverse yet cohesive team to accomplish objectives and aligns associates' skills to fill gaps.
Performs other job-related duties as assigned.