Patient Services Supervisor

Accessia Health-posted 8 days ago
Full-time • Mid Level
Hybrid • Midlothian, VA
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Accessia Health is a national nonprofit dedicated to removing barriers to care for individuals living with chronic and rare illnesses is seeking a dynamic Patient Services Supervisor who is passionate about leading people, optimizing processes, and improving patient experiences. This is an opportunity to lead a high-performing team, strengthen core service operations, and help shape the future of patient assistance. This position requires on-site presence 2–3 days per week, with the remaining days eligible for remote work.

  • Lead, coach, and develop Patient Services staff.
  • Oversee inbound/outbound calls to ensure quality, accuracy, and compliance.
  • Handle escalated patient issues with professionalism and timely resolution.
  • Monitor productivity, complete call reviews, and provide performance feedback.
  • Create staff schedules and ensure proper coverage based on call volume.
  • Conduct quality assurance audits and prepare operational reports.
  • Coordinate training, onboarding, and updates to policies and procedures.
  • Serve as the point of contact for grantors and program-related inquiries.
  • Collaborate with Case Management Specialists to support top-tier patient assistance.
  • Bachelor's degree required; Master's preferred.
  • 3–5 years of progressive supervisory experience.
  • Experience in healthcare, call center, or customer service environment.
  • Strong understanding of health insurance workflows and reimbursement processes.
  • Excellent communication, organization, and time-management skills.
  • Ability to motivate teams, manage multiple priorities, and maintain accuracy.
  • Proficiency in Microsoft Office and Outlook.
  • A mission-driven, people-centered culture.
  • Opportunities for professional development and leadership growth.
  • The chance to directly impact the lives of patients and families nationwide.
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