Patient Services Supervisor

Texas Tech Univ Health Sciences Ctr•Abilene, TX

6d•Onsite

About The Position

Champions a values based culture to promote unit effectiveness. Directs and supervises Managed Care Patient Services staff in processing of patients. Supervises scheduling of appointments, patient visits, receiving patients, and maintenance of records; supervises the coordination of other clinic services; responds to requests for patient information and maintains related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Interviews, hires, evaluates and trains new employees. Employees in this classification receive general supervision. Employees in this classification supervise Managed Care Patient Services Specialist and Managed Care Sr. Patient Services Specialist team members. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners. Supervision of administrative support staff to include training, delegation of assignments/tasks, disciplinary actions and performance evaluations. Staff liaison. Monitor completion of related documentation. Report changes in information to necessary departments following treatment decisions. Assure Patient Services Specialists staff schedule patients for appointments. Supervise all Patient Services Specialists as they manage all aspects of PTM, check-in, check-out, cancellations, referrals, and reporting. Monitor and supervise all Patient Services Specialist staff as they create reminders for sick calls and referral upon disposition. Responsible for accurate time clock usage according to procedure for staff and self. Other duties as assigned or delegated by supervisor. About Managed Care: Since 1989, TTUHSC Managed Care has been providing clinical and operational support to correctional facilities throughout West Texas and other regional areas. We serve approximately 30,000 patients utilizing a broad range of comprehensive medical and health services. TTUHSC Managed Care strives to positively impact the lives of our patients, to include many who had no previous access to quality health care. Learn more about TTUHSC Managed Care HERE

Requirements

A minimum of a high school diploma or equivalent.
A minimum of five (5) years of customer service experience of which two (2) years are in a supervisory role.
Experience in a clinic or physician's office preferred.
OR At least three (3) years of experience at TTUHSC in the Patient Services Program, plus one (1) year of supervisory experience.

Nice To Haves

Experience in a clinic or physician's office preferred.

Responsibilities

Directs and supervises Managed Care Patient Services staff in processing of patients.
Supervises scheduling of appointments, patient visits, receiving patients, and maintenance of records
Supervises the coordination of other clinic services
Responds to requests for patient information and maintains related information for the department.
Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Interviews, hires, evaluates and trains new employees.
Supervision of administrative support staff to include training, delegation of assignments/tasks, disciplinary actions and performance evaluations.
Staff liaison.
Monitor completion of related documentation.
Report changes in information to necessary departments following treatment decisions.
Assure Patient Services Specialists staff schedule patients for appointments.
Supervise all Patient Services Specialists as they manage all aspects of PTM, check-in, check-out, cancellations, referrals, and reporting.
Monitor and supervise all Patient Services Specialist staff as they create reminders for sick calls and referral upon disposition.
Responsible for accurate time clock usage according to procedure for staff and self.
Other duties as assigned or delegated by supervisor.