Supervisor, Patient Financial Services, Outpatient , Full-time

Brooks Rehabilitation•Jacksonville, FL

34d•Onsite

About The Position

Reporting to the Director, Patient Financial Services, this position will be responsible for the daily supervision and development of a team of assigned customer service reps, payment and credit balance specialists. The Supervisor is responsible for identifying and removing obstacles to posting payments efficiently and timely and identifying issues with call handling. This position will oversee and train employees on all aspects of the Revenue Cycle process and support ongoing training initiatives, incorporating appropriate updates to training programs as process changes occur.

Requirements

High School degree required; Certificate, Associate or Bachelor's degree or other advanced training highly preferred
At least 3 years of progressive experience in healthcare/medical business office profession (billing, collections,, payment posting, refunds, insurance verification)
Prior supervisory/leadership experience required
Medical terminology and coding experience desirable
Electronic billing and remittance advice experience preferred
Demonstrated customer service orientation
Excellent written and verbal communication necessary
Proficiency in the use of Microsoft Office Suite (advanced Excel skills preferred)

Nice To Haves

Prior experience in training adult learners is preferred, but not required

Responsibilities

Responsible for the work activities of the Outpatient Business Office team including but not limited to: payments, projects, adjustments and credit balances
Work with Manager to establish operational Training & Continuing Education needs for patient financial services staff; deliver appropriate training
Provide regular reporting and feedback on the state of cash posting; identify any issues and enact performance improvement and risk mitigation plans as needed
Stay current on payer changes and regulations impacting reimbursement
Document collection problems and trends within the business and identify any required improvement plans
Responsible for prompt communication and assistance to any entity within and outside the company for collection purposes (outside vendors, FDC, CIU, Managed Care, Outside Collection Agency & other Brooks' Business offices)
Assist with refunding overpayments made on patient or appropriate third-party accounts and payment posting as needed
Review correspondence and refer to appropriate area for handling