Supervisor, Patient Contact Center

Texas Children's Hospital • Bellaire, TX

2d

About The Position

We are searching for a Supervisor Contact Center – someone who works well in a
fast-paced setting. In this position, you will be responsible for providing
day-to-day direction and oversight to the assigned contact center team and
serving as a resource for all contact center staff on highly complex issues and
problem resolution. This position serves as a role model through providing high
quality customer service in accordance with established organization and
department regulations, policies and procedures.

Requirements

• High School Diploma or GED required
• 3 years of experience in customer service including related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking and hotel customer service
• An Associate’s or Bachelor’s Degree may substitute for the experience requirement

Responsibilities

• Manages the deployment of people and resources to ensure the teams are manned at all appropriate times and customers receive prompt attention
• Coaches and develops team members to required standards
• Implements quality control procedures in conjunction with the Quality Team to ensure process adherence and delivery of quality service
• Provides excellent customer service to internal and external customers
• Provides Management support and supervision of daily operations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED