Supervisor - Patient Access - New Orleans

Ochsner Clinic Foundation•New Orleans, LA

21h•Onsite

About The Position

This job supervises the Patient Access functions. It monitors and manages patient flow to minimize patient wait times. The role involves performing duties to support and supervise Patient Access functions while monitoring productivity and reporting statistics to leadership. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job description is a summary of the primary duties and responsibilities and is not intended to be a comprehensive or all-inclusive listing. Contents are subject to change at the company's discretion.

Requirements

High school diploma or equivalent.
Minimum of 7 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction; OR 2 years of customer service experience with a bachelor’s degree.
Computer skills and dexterity for data entry and retrieval of information.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Excellent leadership skills and self-direction.
Good judgment skills in handling difficult situations.
Good organizational, time management, and conflict resolution skills.
Ability to travel throughout and between facilities and work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).

Nice To Haves

Bachelor's degree.

Responsibilities

Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
Manages patient flow and adjusts staffing according to volume to minimize patient wait times.
Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance.
Manages staff schedules to ensure adequate coverage.
Interviews and recommends candidates for hire and coordinates training to develop staff.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Maintains and complies with the company's Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.