Supervisor - Patient Access - New Orleans

Ochsner Health•New Orleans, LA

1d•Onsite

About The Position

Ochsner Health is committed to serving, healing, leading, educating, and innovating, recognizing that dedicated employees are the foundation of their progress since 1942. This role contributes to that mission by supervising Patient Access functions. The Supervisor monitors and manages patient flow to minimize wait times, oversees productivity, and reports statistics to leadership. The position requires the ability to perform essential duties satisfactorily, with reasonable accommodations made for qualified individuals with disabilities. This description summarizes the primary duties and responsibilities, which are subject to change at the company's discretion.

Requirements

High school diploma or equivalent.
Minimum of 7 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction; OR 2 years of customer service experience with a bachelor’s degree.
Computer skills and dexterity for data entry and retrieval of information.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Excellent leadership skills and self-direction.
Good judgment skills in handling difficult situations.
Good organizational, time management, and conflict resolution skills.
Ability to travel throughout and between facilities and work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).

Nice To Haves

Bachelor's degree.

Responsibilities

Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
Manages patient flow and adjusts staffing according to volume to minimize patient wait times.
Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance.
Manages staff schedules to ensure adequate coverage.
Interviews and recommends candidates for hire and coordinates training to develop staff.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Ensures compliance with the company's Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.