Supervisor, Operations

Covista•Lisle, IL

9d•$49,199 - $86,254•Hybrid

About The Position

The Operations Supervisor is responsible for supervising day to day operation of clinical shared services processes. Assigns and oversees completion of daily workload and resolves student issues when they are escalated for special handling. Acts as a subject matter expert of the team they supervise.

Requirements

Bachelor's Degree Required
2 years of student service experience required, at least some of which should be in a supervisory capacity. Required
Ability to prioritize multiple tasks and shift focus based on business need while maintaining attention to detail.
Working knowledge of immunizations.
Excellent written and verbal communication skills with the ability to professionally interact with students and colleagues at varying professional levels.
Proficiency with Microsoft Office Suite programs including Word, Outlook, PowerPoint and Excel.

Responsibilities

Leads day to day operations of the team to ensure efficient delivery of services to students in accordance with Service Level Agreements.
Monitors operations to ensure practices are in compliance with federal, state and accreditation and corporate regulations.
Evaluate the performance, including monitoring phone and case quality and employee coaching and development. Ensures that team members know and understand their responsibilities, authorities, accountabilities and how to meet expectations of their role.
Monitors team and individual performance.
Provides manager with tracking, reporting, assessment of outcomes and recommendations for changes when necessary.
Serves as the escalation point for students as necessary. Responds to and resolves escalated student issues in a timely manner and with CARE. Provides information regarding resolution to students and also to any employee involved in handling the student issue.
Evaluates and reviews current compliance practices and processes. Develops and implements continuous improvement initiatives for department.
This position is a designated Campus Security Authority.
Performs other duties as assigned
Complies with all policies and standards