Operations Supervisor

RXO, Inc. • Kent, WA

9d • $75,000 - $80,000

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is $75,000-$80,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As a Supervisor, Logistics at RXO, you will be responsible for overseeing operations’ personnel, analyzing data, providing recommendations, and working directly with customers to provide support and resolve issues.

Requirements

• 5 years of experience in freight forwarding to include operations, customer service and management
• Cargowise experience
• Experience managing between 5-10 employees at one time
• Experience with Windows applications and Microsoft Office
• Availability to work extended hours as needed, which may include early mornings, evenings, and weekends

Nice To Haves

• Associate degree in Logistics, Transportation or Business
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• The ability to perform complex analysis of data, processes, policies, procedures and/or systems; produce unambiguous, comprehensive, and accurate interpretations
• Effective organizational and leadership skills, including using a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
• The ability to perform well under pressure in a fast-paced environment

Responsibilities

• Act as a first line of communication to ensure customer / vendor / agent communication is presented timely and efficiently and to act as a solutions manager for operations team as well as local sales force.
• Communicate with customers and vendors and to ensure time sensitive commitments and a high level of customer service are met
• Provide guidance to operations staff with respect to processes, expectations and performance metrics
• Mentor and lead a team; provide industry expertise, guidance and support
• Interview and onboard employees, conduct reviews and establish and track detailed performance goals

Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree