Supervisor Operational Services - ReadyMed - Same Day Services

UnitedHealth Group • Worcester, MA

16h

About The Position

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

Supervises assigned employees and activities for the efficient administration of medical office activities. Coordinates a broad range of functions including medical assistant duties, scheduling, electronic medical record (EMR), budget, etc. Provides administrative support services and other related duties. Independently coordinates process improvement initiatives, the rollout of organizational initiatives, recruiting efforts, and corrective action. Acts as a contributor to budget planning and plays an active role in providing key metric updates to leadership.
Schedule: Monday - Friday: 8 AM - 5 PM. Rotating on-call weekends (every 6th) and 1-2 on-call holidays per year

Requirements

• 3+ years of Medical Assistant experience
• Knowledge of medical terminology and experience with electronic medical records
• Proficient in Microsoft Office (Excel, Word, Outlook) and practice management software
• Demonstrated leadership ability that includes problem-solving skills and the ability to communicate via written reports
• Proven excellent organizational, interpersonal, team-building, and communication skills
• Proven ability to address issues through project management and coordinate people and resources accordingly

Nice To Haves

• 1+ years of leadership/supervisory experience in a clinical environment
• Completed of a Medical Assistant program
• Certified or Registered Medical Assistant
• Unless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements.

Responsibilities

• Leadership & Supervision
• Directly supervises Medical Assistants (15+), including hiring, training, scheduling, performance evaluations, corrective action, and resolving grievances
• Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with organization-wide initiatives. Creates an environment that nurtures the empowerment of staff members; encourages the development of self-directed work teams
• Cultivate an environment of continuous improvement. Create and follow standard work processes and collaborate to define best practices
• Collaborates with leader and People Team on performance management and corrective actions
• Provides training, guidance, and support on policies, procedures, and software systems
• Serves as a role model and promotes self-directed teams and quality management
• Contributes to departmental employee engagement efforts
• Operational Management
• Oversees daily clinical and support operations ensuring access, service quality, cost control and other duties as needed
• Manages staffing assignments to meet patient care needs, practice volume, and qualifications
• Monitors and ensures compliance with policies, safety, infection control, and regulatory requirements (e.g., Optum, DPH, Practice Health and Safety etc). Ensures that SSAs are closed within expected timeframe
• Manages equipment, supplies, and maintenance to maintain efficient operations
• Processes payroll for assigned staff following standard procedures. Ensures time off and adjustments to time are accurately recorded in the payroll system. Resolve discrepancies as required
• Analyzes and creates response to operational reports (appointments, referrals, quality initiatives, recalls, patient feedback) to optimize workflows and scheduling
• Assists Assc Director/Practice Manager/Site Administrator or others in responding to patient concerns as needed. Monitors and addresses patient complaints within position responsibility. Ensures the highest level of patient satisfaction and supports patient satisfaction initiatives. Works with physicians and others to address and prevent problems
• Achieves and retains super-user status on current system software to best manage provider’s appointment schedules. Confirm accuracy in provider schedules for all providers following standard protocol and following provider contractual obligations as required. Provides training and support to all members of the site/department on the procedures and current software
• Communication & Collaboration
• Lead regular staff meetings in partnership with appropriate leadership to assure consistent communication on key strategies and operational goals
• Builds solid interdisciplinary relationships fostering mutual respect and collaboration
• Acts as a liaison with physicians, nursing, and other supervisors to enhance clinical practice and service line initiatives
• Provides effective direction, guidance, and leadership for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives
• Planning & Problem Solving
• Applies systematic analysis to identify and resolve technical and operational issues. Evaluates the impact of solutions to ensure goals are achieved
• Develops and implements project plans and quality improvement initiatives
• Plans, implements, and evaluates the assigned staffing needs on a daily basis to adequately support patient care. Assigns staff based upon patient needs, practice volume, staff qualification, and department policy
• Ensures that the assigned area complies with established policies, quality assurance programs, safety, and infection control policies and procedures
• Ensures adequate equipment and supplies for the assigned area
• Other
• Performs similar or related duties as required or directed
• Enhances professional growth and development through educational programs, seminars, etc.
• Regular, reliable and predicable attendance is required

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed