Supervisor of Member Solutions

Ent Credit Union • Apple Valley, MN

2d • $82,000 - $91,000

About The Position

The primary function of the Member Solutions Supervisor is to handle day-to-day operations of the member solutions/collections team, including workflow, staffing, training, job performance, team-building, quarterly evaluation, and annual performance reviews.

Requirements

• Associate or Bachelor's Degree in business, preferred
• 5+ years' combined financial services experience with a focus on collections, foreclosure, bankruptcy, or repossession
• 1+ years' supervisory or team lead experience
• Knowledge of collection practices and laws, including bankruptcy, repossession, and foreclosure.
• Knowledge of all aspects of the Member Solutions and Collections department.
• Banking / Credit Union lending knowledge.
• Basic knowledge of Fannie Mae servicing and collection standards.
• Basic understanding of Loss Mitigation practices.
• Proficient in Word, Excel, PowerPoint and Outlook.
• Excellent written and oral communication skills with the ability to train, coach, motivate, and direct others.

Responsibilities

• Provides leadership within the Member Solutions Department, which includes training, mentoring, coaching, conducting job evaluations, policy and procedure development and recommending advancement opportunities for the collections team.
• Supervise daily operations, including Akcelerant collector productivity, such as quantity and quality of accounts worked.
• Assists in resolving member complaints and disputes. Promotes a positive attitude, high morale, low turnover, and high level of member service both internally and externally.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Benefits

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees