MEMBER SOLUTIONS SPECIALIST

4Front Credit Union • Traverse City, MI

2h • $22 - $28

About The Position

Responsible for performing collection activities associated with various delinquent accounts. Reviews delinquent accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures the Company's professional image is maintained.

Requirements

• High school graduate or equivalent.
• Knowledge of collection procedures and related laws and regulations.
• Understanding of Company policies.
• Familiar with default and enforcement clauses.
• Basic understanding of the U.S. Bankruptcy Code.
• Understanding of Small Claims Court system.
• Previous collection experience recommended.
• Accuracy and thoroughness in work.
• Excellent communication, telephone, and public relations skills.
• Ability to work well independently.
• Ability to work well in stressful situations.
• Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone, fax.
• Able to use PC, calculator, and other basic business machines.
• Intermediate to advanced proficiency in Microsoft Office Software products (Word, Excel, PowerPoint and Outlook) required.

Responsibilities

• Receives delinquency reports from the computer system and verifies the status of the accounts.
• Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem.
• Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements.
• Continues to collect until the account becomes a write-off, bankruptcy, or attorney account.
• Makes early contact with clients to collect and keep them informed of account status.
• Utilizes effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation.
• Calms irate clients and answers questions and complaints relevant to Department functions.
• Determines reasons for delinquencies and works toward permanent solutions.
• Minimizes losses by early actions.
• Utilizes further appropriate collection methods if initial attempts do not secure required payment.
• Recommends extensions of due dates.
• Suggests consolidations and financial counseling.
• Posts approved extensions and notifies clients of new due date by mail.
• Recommends and completes small claims court complaints and post judgment actions including garnishments and supplemental orders.
• Refers accounts to Member Solutions Manager for bankruptcy actions.
• Continues related collection efforts.
• Recommends possible charge-offs.
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.
• Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent accounts.
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
• Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly.
• Provides clients the opportunity to fully explain their account status.
• Maintains the Company's professional reputation throughout collections operations and in all contacts with clients.
• Maintains confidentiality.
• Develops contacts with credit bureaus and other financial institutions.
• Uses shared information to effectively minimize Company losses.
• Assists area personnel as needed.
• Keeps management informed of activities, progress toward established objectives, and of any significant problems.
• Attends and participates in meetings as required.
• Complies with the U.S. Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
• Complies with the Gramm-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems and locations.
• Stays informed of changes in collections policies, procedures, and related legal requirements.
• Ensures work area is clean, secure, and well maintained.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees