Member Solutions Specialist

CREDIT UNION 1 • Henderson, NV

1d • $19 - $24 • Onsite

About The Position

Provides efficient and courteous member service on all communication channels. Seeks to enhance and extend the member’s financial relationship with Credit Union 1 by satisfying initial requests and inquiries. Proactively offers additional services to improve member financial well-being. Provides the member with an exceptional service experience. Acts as primary point of contact for member and assists branches in providing excellent service.

Requirements

• High School diploma or equivalent required; some college preferred.
• 1-2 years financial service or customer service experience preferred.
• Detail oriented.
• Keyboarding and computer skills.
• Good analytical and organizational skills.
• Good telephone skills, including vocal presentation.
• Excellent verbal and written communication skills.
• Able to handle a variety of duties.
• Able to work quickly and accurately.
• Professional dress and demeanor.
• Rotating shifts required, including Saturdays as scheduled.

Responsibilities

• Perform transactions for members by all communication channels (phone, email, chat and mail).
• Process loan and credit card applications.
• Update loan information when applicable.
• Analyze and solve member problems and concerns.
• Answer member questions.
• Send appropriate letters and materials to members upon request.
• Direct calls to proper destination.
• Maintain 70%+ availability in contact queue.
• Maintain account data integrity.
• Cross-sell Credit Union 1 products and services.
• Acts as liaison between support areas and branches for funds transfer, research and stop pays.
• Report significant events and issues to manager for further review and action.
• Organize and file member service documents in compliance with record retention standards.
• Know and apply Credit Union 1 policies and procedures appropriately.
• Open and manually maintenance online originated accounts.
• Provide professional communication with chat and secured messaging.
• Perform other duties as assigned.
• Promote CU1’s core values of Be Great, Be Engaged, Be Open, Be Nice.

Benefits

• Get paid for NOT working 14 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Medical PPO insurance
• High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
• Dental & vision insurance
• Life, AD&D, short and long-term disability insurance (100% company paid)
• 401(k) retirement and profit-sharing plan (must be 20 years old)
• Free Teledoc 24/7 Physician Services
• Pet Insurance
• Paid Family Medical Leave (When FMLA Eligible)
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees