Supervisor of Member Solutions- Minnesota

Ent Credit Union • Apple Valley, MN

2d

About The Position

The primary function is to handle day-to-day operations of the phone collectors including workflow, staffing, training, job performance, team-building, quarterly evaluation, and annual performance reviews. Provide counseling and training where necessary to improve performance. Give feedback and suggestions to the Collections Manager for better practices or disciplinary actions.

Requirements

• Associate's Degree in Business or a related field.
• 5+ years' combined financial services experience with a focus on Collections, Foreclosure, Bankruptcy, or Repossession.
• 1+ years' supervisory or team lead experience.
• Knowledge of collection practices and laws, including bankruptcy, repossession, and foreclosure.
• Knowledge of all aspects of the Member Solutions and Collections department.
• Banking / Credit Union lending knowledge.
• Basic knowledge of Fannie Mae servicing and collection standards.
• Basic understanding of Loss Mitigation practices.
• Proficient in Word, Excel, PowerPoint and Outlook.
• Excellent written and oral communication skills with the ability to train, coach, motivate, and direct others.

Nice To Haves

• Bachelor's Degree in Business.

Responsibilities

• Provides leadership within the Member Solutions Department.
• Is responsible for training, mentoring, coaching, conducting job evaluations, policy and procedure development and recommending advancement and salary adjustments specifically for the Collections Team.
• Supervise daily operations, including Akcelerant collector productivity, such as quantity and quality of accounts worked.
• Assists in resolving member complaints and disputes.
• Promotes a positive attitude, high morale, low turnover, and high level of member service both internally and externally.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Benefits

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees