Supervisor of Evening Programs

Open To External And Internal Candidates•Williamsburg, VA

20h

About The Position

The Supervisor of Evening Programs provides leadership support for the department's overall operations. Regularly monitors and adjusts program ticket inventories and works directly with the scheduling department to ensure adequate coverage for all night programming. Provides staff coaching and constructive feedback to ensure staff are consistently delivering world-class guest experiences and impeccable hospitality while maintaining a healthy and positive work environment for all employees. May also work with the Manager to develop, direct, and manage assigned programs as needed. The work schedule requires flexibility and includes weekends, holidays, and evenings.

Requirements

Significant knowledge of American colonial history and society, with focus on 18th century Virginia and Williamsburg.
Awareness of the practices and trends in the public history field and appreciation of contemporary issues and trends in modem American Society.
Proven leadership skills, including the ability to establish and communicate goals which support the mission of the organization, to develop strategies to support the goals, and to gain confidence and support of a diverse workforce to achieve those goals.
Demonstrated ability to mentor, model and lead a cohesive team of diverse individuals, focusing on a common goal and mission.
Demonstrates excellent verbal, written and public speaking skills.
Communicates with confidence and is disciplined, persuasive, diplomatic and principled with negotiating skills when building consensus.
Knowledge of key project management skills, including change facilitation, collaboration, critical and strategic thinking, organization acumen, and planning and resource management, all accomplished with an orientation to serve multiple stakeholders.
Knowledge of museum operations, including experience with interpretation, program planning and management, and effective use of resources.
Proven ability to identify problems and solutions. Ability to develop, research, plan, organize, implement and complete projects.
Proven ability to solicit feedback, facilitate teamwork, practice open two-way communication and work effectively as a team member with all staff at different levels of the division and Foundation.

Nice To Haves

Theatrical experience in stage management, directing, and/or production management
Experience developing and performing interpretations in character.
Working knowledge of MS Office and Tessitura

Responsibilities

Directly supervises and oversees day-to-day operations of all Evening Programs and staff to ensure the consistent delivery of excellent guest experiences through high-quality programming and performances
Communicate regularly and effectively with Evening Programs staff
Ensure compliance and consistent application of the Foundation’s policies.
Work with the Manager and Scheduling Department to create and manage monthly staff schedules in a timely fashion to ensure proper coverage of all necessary shifts
Coordinate new employee onboarding training, rehearsals, and costume fittings
Manage evening programs ticket inventory to achieve the most efficient and effective use of staff, venues, and demand with sensitive capacities, and coordinate with Group Sales, Concierge Staff, Visitor Center, and other point of sales outlets.
Collaborate with the Special Events team by providing staffing and leadership support for Historic Area events and special programs.
Take appropriate action to ensure the safety and comfort of our guests, staff, and historic assets.
Model appropriate behavior for the team, demonstrating exceptional communication and treating every member of their team fairly and consistently.
Oversee all required paperwork, including program reports, time records, work-related accident reports, etc., in a neat, accurate, and timely manner.
Handle last-minute program and staffing changes to provide the best possible experience for our guests.
Ensure overall tour and program quality control by regularly monitoring staff performance
Monitor and enforce compliance with all safety policies, and procedures for handling “open flames” (e.g. candles, cressets, bonfires, guns, cannons, etc.)
Use knowledge of and ensure compliance with the Foundation’s Conservation and Collections policies to protect artifacts, sites, buildings, and other historic assets.
Ensure costuming guidelines are maintained, and if a costume is not required, then ensure that staff are to be neatly groomed and professionally attired.
Document all employee performance issues, both positive and corrective.