Supervisor, Ocean Export, Key Accounts

DSV • Itasca, IL

1d • Onsite

About The Position

The Ocean Export Supervisor is responsible for overseeing the day-to-day operations of the Ocean export team to ensure that all shipments are processed accurately and timely in accordance with customer requirements and company policies. This position involves supervising and coordinating the activities of a team of air export coordinators, communicating with customers, carriers, and other stakeholders, resolving issues and providing excellent customer service. DSV, founded in 1976, has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics, operating in more than 80 countries. They add value to customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods.

Requirements

• Equivalent experience in the transportation and logistics industry
• Strong knowledge of ocean export operations, documentation, and regulations
• Excellent communication skills, both verbal and written
• Strong problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office (Excel, Word, and Outlook)
• Fluent in English (oral and written)

Nice To Haves

• A bachelor's degree in transportation, logistics, international business, or a related field
• Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems
• A master's degree in transportation, logistics, international business, or a related field
• Professional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP)
• Experience in project management or process improvement initiatives
• Familiarity with industry-specific software and tools, such as CargoWise or Cargospot

Responsibilities

• Supervise and coordinate the activities of a team of Ocean export coordinators to ensure smooth and efficient operations
• Monitor and manage the flow of export shipments to ensure compliance with customer requirements and company policies
• Communicate with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipments
• Resolve issues related to shipments, such as delays, damages, or customs clearance problems
• Ensure that all documentation is accurate and complete, including, commercial invoices, and other export documents
• Provide excellent customer service and ensure that customer expectations are met or exceeded
• Ensure compliance with relevant laws and regulations, including customs regulations, export controls, and hazardous materials regulations
• Participate in the development and implementation of process improvements to increase efficiency and quality of service
• Responsible for supervising a team of ocean export coordinators, including hiring, training, and performance management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees