Supervisor, North American Operations

Estes Forwarding Worldwide•Salt Lake City, UT

About The Position

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Responsibilities The Supervisor, North American Operations, reports directly to the Manager, North American Operations. The Supervisor, North American Operations, oversees day-to-day operations within an assigned team of Estes Forwarding Worldwide, and is responsible for leading, directing, and managing operations to ensure a consistently high level of service, quality, and customer satisfaction. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Accountable for maintaining profitable, cost-efficient operations and compliance with all company policies and procedures as well as any regulatory guidelines. Lead, direct, and manage site operations to ensure maximum profitability and customer service. Manage the resources and facilitate quality and efficient operations. Establish and maintain positive, productive customer relations while managing daily resolution of issues. Establish and continuously improve processes to ensure excellent customer relations. May assist in moving freight, stock, or other materials to and from storage or production areas, loading docks, or delivery vehicles or containers by hand or using trucks, tractors, or other equipment once authorized when requested for business needs. Ensure compliance with the internal quality policies, procedures, and guidelines. Develop airline and surface carrier relationships to ensure communications and services provided meet the company’s needs. Develop and implement On-Boarding procedures for new National or Corporate Accounts. Responsible for creating and maintaining KPIs. Facilitate integrated communication between Estes Forwarding Worldwide, LLC’s various internal groups, ensuring consistent and effective quality in work performance. Comply with company C-TPAT and TSA security procedures. Perform other duties as assigned.

Requirements

Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications.
Ability to identify issues, requirements, and opportunities involved in customer service.
Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.
May assist in moving freight, stock, or other materials to and from storage or production areas, loading docks, or delivery vehicles or containers by hand or using trucks, tractors, or other equipment once authorized when requested for business needs.
Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
Ability to read, write, and speak English fluently.
Ability to manage the financial aspects of the department (purchasing, budget reviewing, financial reporting, and monitoring expenses).
Ability to make customers’ needs a primary focus and develops and sustains productive relationships.
Ability to allocate decision making authority and/or task responsibilities to others to maximize the organization’s and individual’s effectiveness.
Ability to plan, organize, and manage multiple projects and set priorities.
Basic understanding and experience in project management methodologies.
Ability to read and interpret complex business and/or technical documents.
Ability to write comprehensive reports and detailed business correspondence.
Ability to work with managers or directors and communicate ambiguous concepts.
Ability to present to groups across the organization.
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
Must be eligible to work in the United States.
Minimum of a Bachelor's degree (or equivalent) and three to five years of experience in the transportation industry required, five to seven years of experience preferred.
One to three years of supervisory or managerial experience, three to five years of experience preferred.
However, a combination of experience and/or education will be taken into consideration.

Responsibilities

Accountable for maintaining profitable, cost-efficient operations and compliance with all company policies and procedures as well as any regulatory guidelines.
Lead, direct, and manage site operations to ensure maximum profitability and customer service.
Manage the resources and facilitate quality and efficient operations.
Establish and maintain positive, productive customer relations while managing daily resolution of issues.
Establish and continuously improve processes to ensure excellent customer relations.
May assist in moving freight, stock, or other materials to and from storage or production areas, loading docks, or delivery vehicles or containers by hand or using trucks, tractors, or other equipment once authorized when requested for business needs.
Ensure compliance with the internal quality policies, procedures, and guidelines.
Develop airline and surface carrier relationships to ensure communications and services provided meet the company’s needs.
Develop and implement On-Boarding procedures for new National or Corporate Accounts.
Responsible for creating and maintaining KPIs.
Facilitate integrated communication between Estes Forwarding Worldwide, LLC’s various internal groups, ensuring consistent and effective quality in work performance.
Comply with company C-TPAT and TSA security procedures.
Perform other duties as assigned.